Excellent
Based on 261 reviews
Venustas4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Shop Venustas heated jackets, vests, gloves, and apparel designed for outdoor adventures and everyday comfort. Experience long-lasting warmth with our advanced heating technology. Free shipping & returns!
Venustas (venustas.com) has 261 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
261 approved reviews, newest moderated first
Jen A.
My heated vest is a game changer. It keeps me so warm while I stand outside watching my daughter play field hockey. The heat level option provides me with exceptional warmth. Though well past warranty, Venustas dealt with my issue in such a positive manner. I highly recommend them and wish more companies provided helpful support like they do.
Ryan L.
Good quality The jacket is very good quality. Had a minor issue and contacted the company and they were very quick to respond and resolve the issue. Would order from again
R K.
Same results of the last reviewer. It's my first purchase. Charged the battery and it won't stay on, nor does it have or display any of the colors as noted in the online manual. So I called the 888# to troubleshoot and get assistance. Sadly the line picked up and immediately said, "circuits busy" and dropped the line. No ability to leave message or callback info. Then attempted the WhatsApp #. No answer, nor any message. It just rang and rang and then dropped. Will next attempt an email to see if I get a reply. In the meantime, am packing up the vest to return it. Not a good first-time experience.
Reply from VenustasJan 28, 2025
Dear Customer, Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you’ve encountered. Regarding the battery issue: We’re sorry to hear that your heated vest isn’t functioning as expected. Please ensure that the battery is fully charged and securely connected. If the issue persists, we’d be happy to assist you with troubleshooting or provide a replacement if necessary. Regarding our customer support response: We truly regret any difficulty you had reaching us. Our goal is to provide timely and efficient support, and we will investigate the phone and WhatsApp issues immediately. In the meantime, please email us at [[email protected]], and we will prioritize your request to ensure you receive the assistance you need. Our commitment to you: We understand how frustrating this experience must have been, and we genuinely appreciate your patience. Your feedback helps us improve, and we’re committed to making this right. Please let us know how you'd like to proceed, and we’ll do our best to resolve this issue promptly. We truly value your support and hope to provide you with a better experience moving forward. Best regards, Kelley VENUSTAS Customer Support
Stoffersconstcomcast.net
I purchased a heated jacket for my girl as a present,she is always cold.She fell in love with the heated jacket and wore it all the time,we even purchased a second battery so she always had one as a backup.This winter she started too have an issue with the power button,so I contacted customer service by email and they were very quick to respond (with in 24 Hrs.)which I was impressed by.They gave me a list of options to try to get the problem solved,but to no avail the issue still existed.I contacted customer service again and explained that the problem could not be solved,but they gave me two options that I could choose to help rectify the sitiuation.They were willing to provide me with a solution that I am very satisfied with.I am very impressed with their support of their product and would not hesitate to purchase products from Venustas in the future.
RL
My Venustas jacket (Venustas-6000 Men's Heated Jacket with Battery pack 7.4V, Windproof Electric Insulated Coat with Detachable Hood) has been my main jacket for cold weather and it has been amazing, keeping me toasty even in super frigid temps. Additionally, the design of the jacket is excellent, with ample zippered pockets, detachable hood and waterproof chest pocket. It is also windproof. And the design is stylish and goes with all my winter outfits. Plus, their customer service is super -- they were responsive to my questions, even replying on weekends. I have gotten so many compliments on my Venustas jacket and am happy to give the company and their gear my highest recommendation.
Kuen C.
I had bought a Venustas vest through Amazon and now the vest no longer heats up. I contacted Venustas and after a couple of emails between myself and the company explaining the issues with their product, they were kind enough to send me a replacement vest at no charge. Great customer service and a great product. I use their heated vest daily and it works great.
KC C.
Honestly some of the best customer service I've experienced. While my heated jacket stopped working just out of warranty, the Venustas customer service team went out of their way to help me troubleshoot and make it right. THEY even followed up with ME after they hadn't heard back from me.
Loretta
I love the coat keeps me warm even when windchill below zero. Have had wonderful and very fast service when I have had any questions with my coat. Liked it so much I bought their gloves
