VerblingReviews of verbling.com

The instructor took care of it herself fairly quickly. You guys were, understandably, on your holiday shutdown or some such. I'll have to see if I get tangled up again the next time I try to schedule a session.

EDIT: Moved the review from 1 to 3 stars because Verbling reached out to me and made this right. Still only 3 stars because it shouldn't (a) require me writing multiple emails followed by a negative review to refund me for a UX problem on their end and (b) they refunded me with the ask that I update my review which leads me to believe they care more about their rating than their users. This said, I had my first lesson and that was good! ORIGINAL: I booked my first class on Verbling for 10:30pm EST - their website clearly stated all times are in my local time. When I went to attend my class, I saw that it was scheduled for 10:30pm PST which I wasn't able to attend. They didn't give me an option to reschedule. My only option was to cancel and lose half the cost of the class. When I emailed them they didn't address the situation and just told me all purchases are final. Super disappointing experience

10/22/22 This is a review of the company and its website, its customer service, its user interface, etc - NOT of the teachers. I paid for 5 lessons and after many attempts, I have been unable to schedule the lessons because I've been moving and can't get the website to understand what time-zone I'm in. When I wrote for support I got a reply, "Sure you can change your time-zone!" with a link to a huge list of obscure places and time zones that doesn't contain either Portugal or Lisbon or any other city in Portugal. And there's no search tool, so it's maddening. I still can't schedule the lessons I paid for. And as far as I can tell, I can never get a refund. 10/23/2022 Verbling did respond by assuring me that my location is on their list of about 100 cities and states thrown together in super confusing super abstruse ordering system, and after combing through the list a few times I finally found my time zone. But why on earth do they not have a search engine so you can enter your location to find your timezone? Email customer service is way slower and inferior to phone customer service where you used to be able to ask a question and get an answer and move on instead of having to wait a few days and then get an answer that may or may not require an exchange which might take another few days and so on. It's a waste of customers' time. Similarly, rescheduling of lessons is much more laborious and time-consuming than it should be. Again, this is not a review of the teachers, only of Verbling, its website, and its slow customer service.

Es un robo que al querer cancelar menos de 12 clases para reservarlas con otro maestro solo te regresen el 50% de lo que pagaste.

I liked the platform but I was extremely unlucky that my first free trial tutor was a horrible experience for me. It actually really demotivate me and upset me so much I deactivated my account. Bare in mind I've been learning my choice of language for well over 10+ years I'm hardly a beginner but after the trial session I got a (somewhat harsh) study plan which the tutor put me down as A1 beginner - I was extremely shock! You can't change the level back so one bad judgement of a 30 minute trial seems to just sets that level. I felt like I had an interview!

poor rate requests

I would rate 5 stars but we have had a lot of issues with the audio in my class even do my tutor and I have good internet connection,sometimes we can’t hear each other even when we try with reconnecting still the problem continue and suddenly it fix by it own.

Compre 5 clases de coreano mas la clase de prueba, termine bien la clase de prueba y para las proximas clases ya separe el horario. Pero no me han descontado el dinero de mi banco el dinero lo cobran luego de haber terminado cada clase? O hay un problema con mi banco?