Reply from Verified InvestingJul 16, 2024
Dear avk,
Thank you for sharing your detailed feedback. We take all reviews seriously and appreciate the chance to address your concerns directly.
First, we want to clarify that we do not take down reviews. Reviews are only removed if they violate TrustPilot's guidelines. We value transparency and believe in learning from all feedback, good or bad.
We're genuinely sorry to hear about your experience and the losses you've incurred. This isn't reflective of the experience many of our members have had. Many have seen long-term success through our services, and we strive to provide valuable analysis and education to support our members in achieving their trading goals.
Our approach emphasizes long-term strategies and understanding that the market has its ups and downs. Also, we always provide stop loss levels with every trade to help manage risk. However, it is ultimately the responsibility of each individual trader to decide when to exit a trade based on their own risk tolerance and financial situation.
We apologize if you felt unsupported by our Support Channel. We aim to provide the best support possible, and we regret that this wasn't your experience. We understand that you wished to speak to one of our Pro Traders directly which, between continuously providing content for our members, studying charts, and hosting live services, would not be possible to accommodate under their busy schedules. First and foremost, we want to ensure that our members continue to receive the valuable alerts, content and analysis that they've come to expect from our services.
We appreciate your feedback and are committed to improving our services.
Sincerely,
the Verified Investing team
