Reply from Verified InvestingAug 10, 2026
Hi Ryan, thank you for your feedback. When you reached out, our team replied the same day with an honest recommendation — give the live room the first week to settle in, since it's a very different experience from the YouTube videos — and explained that our services are billed as separate subscriptions, so mid-term transfers aren't something we typically do. That guidance was genuine and in your interest. We'd gladly have kept the conversation going, but a 1-star review went up before that could happen. Our door is still open at [email protected] if you'd like to continue it constructively.
Team Verified Investing
UPDATE: A note on the sequence, for anyone reading this later. Our team's first reply offered a genuine, same-day recommendation. The 1-star review was posted before that conversation could continue — and we were then told it would be removed if we agreed to an exception to our stated subscription policy. We don't trade policy exceptions for ratings; our published terms apply equally to every member. The door to help with the actual question is still open at [email protected].
UPDATE: To correct how these recommendations are being characterized — our same-day reply offered three concrete things, not a brush-off. First, the standard guidance we give every new member: give the live room its first week, since its pace is a genuinely different experience from the YouTube videos. Second, a plain explanation that each service is billed as its own subscription, so a mid-term transfer isn't possible — along with an open invitation to start the other service whenever you'd like. Third, because you mentioned wanting more technical depth, an optional plan that adds a live Q&A panel with our traders. That was a same-day, detailed response — the opposite of "no effort." Our door is still open at [email protected].