VerizonReviews of verizon.com

What a nightmare. Been on the phone with customer service for 4 hours and still on the phone with no resolution. Account was switched from prepaid to post paid without PERMISSION. in those 4 hours 5 different people, each unable to resolve the issue. Service incompetence at its best. Don't expect much Today 26th STILL NO RESPONSE...7 DAYS BEING UNABLE TO USE MY PHONE, EVEN THOUGH SERVICE PAID UPFRONT Pathetic to say the least

AVOID!!! Service was great, 2 years ago. Ever since, it's been a steady decline! NOW? I get FREQUENT "SOS" instead of signal bars in my area, despite ALLLLLLL the "turn your phone off and back on", "reset network settings" B.S. stunts. The issue is NETWORK DEGRADATION and they know it. Unless you enjoy paying $100+ per month for LOUSY service, FREQUENTLY FAILED & DROPPED CALLS, then AVOID Verizon Wireless. You've been warned.

On July 31, 2026, I went to my local Walmart in Mount Prospect to replace my mother's broken I-Phone 12. The sales clerk offered me a free I-Phone 16 if I would switch my mother's carrier from AT&T to Verizon. She would only have to pay a one-time sales tax of $72.90 and $45.00 per month for the phone service. So I accepted the offer, took the phone home to my mother, and she was delighted. However, we were shocked to later receive a monthly bill from Verizon for $72.61, not the $45.00 that we were promised. The correspondence from Verizon further stated that my mother would have to pay $72.61 per month for three years, meaning that the "free" phone she was given would actually cost her $801.61. I called Verizon today and was told that Walmart "misled" us and that there was nothing they could do about it. I also called Walmart in Mount Prospect and was told that phone sales are conducted by a separate company, which she would not name, and that Walmart is not responsible for fraud that is perpetrated in their stores. My mother is 92, suffers from heart failure, and relies on a small Social Security benefit to support herself. She does not deserve to be taken advantage of by Verizon. I am filing fraud claims against both companies with the Illinois Attorney General's Office. Moreover, I am writing about this crime on all of my news and social media sites so that other senior citizens are not robbed by Verizon.

I spent hours on the phone with no solution. They advertise benefits like $400 Samsung credits, but then have no way to redeem them and you'll spend hours on the phone/in online support trying to get it to work. It's straight up fraud.

Verizon Store 1844 Boulderstone Way, Cary, NC 27519 Extremely disappointing and upsetting experience at this Verizon store. We visited only after spending nearly two weeks with Verizon customer care and technical support trying to activate a Gizmo Watch. Verizon had already made multiple unsuccessful activation attempts, repeatedly told us to wait 4–24 hours, and one representative later discovered that an earlier agent had entered incorrect porting information. Customer service ultimately discussed an alternative Apple Watch solution and directed us to visit the store. I came with my children expecting the issue to finally be resolved. When the store manager wanted to repeat the same Gizmo activation process that Verizon had already attempted many times, I respectfully explained the history and asked that we not waste more time repeating an approach that had consistently failed. Instead of helping, Isaiah Loewinsohn told me he was refusing service, repeatedly directed me to leave the store, and threatened to call the police if I did not leave. This happened in front of my children and other customers. My younger child came home crying and asking whether I would be arrested and taken away. He had difficulty sleeping that night. What makes this particularly frustrating is that another Verizon corporate store subsequently resolved the issue successfully. Technical problems can happen, but professionalism, patience, and respectful treatment should never be optional. I have formally escalated this incident to Verizon and requested an investigation. I hope Verizon management reviews what happened at 1844 Boulderstone Way, Cary, NC 27519 and takes appropriate corrective action so another family does not have a similar experience.

I spent 3 hours on a chat trying to correct a mistake Verizon made. After being transferred back and forth multiple times, I finally felt like we were getting somewhere and were about to complete the process when the agent went radio silent. I held on for over an hour waiting for their return to no avail. So now I’m back to square one and dont have another four hours to spend reinventing the wheel. Unfortunately, this has been my experience every time I have to call.

Ive been a loyal customer for going on 9yrs. And as im about to make my very last payment on my phone. which was a promise to pay scheduled payment. And then they tell me. if i pay my past due balance they will pay my phone off. and finace me a new one if i give them the one i just baught. So let me get this straight. if i pay my phone off. You will finish paying it off, is what they said. Dont know how that fits reality they tride to get me to give them my phone for nothing. This company has really went down hill since i started with them 8yrs ago almost 9. And they went up on my insurance by $8 without telling me. And when i made a claim on said insurance. they sent me 3 phones instead of the one. i asked for. And wanted to charge me i told them hell no send shipping boxs now. They made my premium go up. So they could get more money. I tjonk now my phones paid off im going to find better service. Thats another thing i have 1 lil bar. Hardly get any of my calls or msgs at home. And I can see a tower out my back window. Im done being robbed. reason they get a 2 star rating is the promise to pay button. If not for it id left along time ago. That is very handy. And it helps when you get paid bi weekly or need extra time. Thats the only good thing about them.

On July 23rd, 2 gentlemen dug up my yard without permission and cut the line for my underground dog fence. They called their boss, Kevin whose response was "Oh shit!" Kevin gave me his name and number to contact if they did not properly repair the line. I had to have the dog fence company come out July 27th to properly repair the damaged wire. I paid $150 for the repair and have pictures to show the damage and improper repair. July 28th, I emailed the invoice and pictures to Kevin. July 30th, I called Kevin to find out the status of my claim. July 31st, he informed me that I would be receiving a check to reimburse the cost. Aug 8th and 10th I left text messages for Kevin about the status of the check. As of today, August 12th I still have not received a check. I spoke to Kevin again today after several voicemails and text messages and was told I should reach out to Verizon claims. August 12th I reached out to Verizon directly and was told I would be contacted by an area foreman within 48 hours. August 15th I still have no response.