Vertex CarshipReviews of vertexcarship.com

Shipping & Logistics
2245 Texas Drive, STE 140B, Sugar Land, Texas

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4.4

Great

Based on 285 reviews

Vertex Carship4.4

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About Vertex Carship

Vertex Carship Inc. is a trusted expert in car hauling services, committed to delivering exceptional and reliable transportation solutions. With years of industry experience, we understand the unique needs of our clients, ensuring their vehicles are transported safely and efficiently across the country. Whether it's a single car or a fleet, our dedicated team of professionals provides seamless service, ensuring timely delivery and complete customer satisfaction.At Vertex Carship Inc., our core mission is to offer a stress-free and transparent car shipping experience. We work with a vast network of licensed and insured carriers, ensuring that every vehicle is handled with care from pickup to drop-off. Our team prides itself on maintaining clear communication, providing clients with real-time updates and personalized service every step of the way.Our company is built on a foundation of integrity, reliability, and customer satisfaction. Whether you're moving a car across state lines or coast to coast, you can trust Vertex Carship Inc. to deliver your vehicle safely and on time. Our competitive rates, coupled with a commitment to excellence, make us the preferred choice for individuals and businesses seeking dependable car transport services.

Vertex Carship (vertexcarship.com) has 285 customer reviews on Folks Told, with an average rating of 4.4 out of 5.

Also known as: vertexcarship.com
Website: vertexcarship.com
Category: Shipping & Logistics
Location: Sugar Land, Texas
Listed on Folks Told: 2026

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About Vertex Carship

Vertex Carship (vertexcarship.com) has 285 customer reviews on Folks Told, with an average rating of 4.4 out of 5.

Also known as: vertexcarship.com
Website: vertexcarship.com
Category: Shipping & Logistics
Location: Sugar Land, Texas
Listed on Folks Told: 2026

Sep 26, 2025

Bait & Switch and I learned the hard way!

Vertex Carship's response has factual inaccuracies that I would like to clarify: - When I asked if there were any other fees or was the $299 final (I did this verbally and over email where I received a response from Chloe confirming it was the final price and there was nothing else that anyone would charge me) was I ever told there could be a "carrier adjustment fee". This is sneaky, was done purposefully and is the reason I am sharing this with others. - Although they say I could have gotten out of it, I wasn't made aware of this fee till the night before when I called. At this point it's too late to shop around and they know this which is why they delay sharing this information. They also had my $75 deposit which I'm skeptical if I would have gotten that back. - They mention the driver went 600 miles out of his way but I think that is a lie. He had other deliveries around me and I had many other companies that had room to take my vehicle. On the surface these other companies looked more expensive but in hindsight that wasn't the case. - In addition the driver said that this broker is difficult to work with. - Regarding my request of a reimbursement they offered me $50 if I would remove the review. I refused that offer and you have reimbursed me $0. I said that if you honored the original price you told me which was $299.00 which would mean you have to refund me $276, then I would update the review, other than that this review is true and honest and will stay as is. - Anybody interested in using this service ask to review the recording as they said it's all recorded and you can hear for yourself my very clear questions and their VERY clear answers. Hopefully my poor experience will help others. BUYERS BEWARE!!!! --------------------------------------------------------- This company promises a price (in my case $295). And then the night before when I called to get the name of the driver, they connected me to "dispatch" and said it was only estimated based on previous trips. and the new total was $575. They said the contract they have states that. I haven't read the fine print so I'm sure that is the case. I thought I was prepared for this and asked for multiple emails confirming price and insurance (see below) but none of that mattered. They had me in a last minute vulnerable position. It's deceptive and dishonest. In addition to the emails including the sample below, I asked on the phone twice if the price will change at all and was told it would not and that would be the total price. I'm also filing a complaint with the Better Business Bureau. I'm pretty sure the reviews on this site are fake although I can confirm that. "Your vehicle will be picked up on 25th September and drop off will be on 26th September. On Sat, Sep 20, 2025 at 1:05 AM Chloe Vertex chloe.vertex... wrote: $299 is your total price, Your insurance will be $250,000. " PLEASE BE AWARE THAT THE PRICE THEY TELL YOU ISN'T WHAT THE PRICE WILL BE!

Reply from Vertex CarshipSep 26, 2025

Hi JD! We regret to hear that you feel this way and want to clarify the situation for accuracy. Our records show that all terms, including the adjusted carrier fee, were fully explained to you in advance and you gave written consent to proceed. We also provided you with the option to cancel at no cost if you did not wish to continue, but you chose to move forward with the shipment. To be clear, the updated carrier price was communicated to you before your vehicle was even picked up — not after. You confirmed, acknowledged, and agreed to these terms prior to dispatch, so there were no surprises once the vehicle was on the truck. In addition, to meet your specific delivery date, our assigned driver drove over 600 miles out of route to accommodate your schedule — something we arranged specially to ensure your vehicle reached you on time. We went above and beyond standard procedure to honor your requested timing. We also note that after the delivery was completed, you requested a reimbursement in exchange for removing this review. While we respect every customer’s right to share feedback, we believe it is important to clarify that this does not reflect the service we provided. Vertex Carship is committed to transparency, professionalism, and customer satisfaction. We regret that you feel dissatisfied, but we stand by the fact that everything was handled with your consent and with extra effort on our part to ensure a successful delivery. Best regards, Team Vertex Carship 📞 (929) 999-7901 | ✉️ [email protected]