Reply from VETiONXFeb 1, 2017
We are sorry to hear about your experience. After reviewing your order information, it does not your conversations with our representatives. It does appear that there was some confusion in regards to FDA, which we did explain via telephone as well as made this information available on our website. So again, I do apologize for any confusion. In an email that was sent to you, it did state that our products are FDA listed natural medicine and uses an OTC formulation. The active homeopathic ingredients are officially recognized, as listed in the HPUS (homeopathic ingredient dictionary) and Homeopathic Materia Medica. The FDA has regulated homeopathic medicine since 1938, but you will not find that homeopathic medicines are not approved, and that would be true with any company, not just ours. Of course, even if a product is not FDA approved, does not mean that it is ineffective. There are many prescription medications on the market that are FDA approved that list many harmful side effects. There are no reports any negative side effects commonly associated with other symptom relief medications.
As far as the Omega 3/6/9, this does not have be taken as a whole orally. Many customers have found it easier to clip the tip and drizzle it over their pets food, which was also mentioned in our conversations with you. In regards to a return, please look for an email from our customer service email address for further instructions. We do not wish to make this a difficult experience for you and would like to get this taken care of for you as best we can. Please feel free to contact our call center directly with any other questions or concerns as we would be happy to assist you.
Sincerely,
Vetionx Customer Service Team