Poor
Based on 747 reviews
Viasat2.8Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Viasat is a global communications company focused on helping people stay connected. We provide satellite internet solutions for residential customers and small businesses throughout the United States, including in rural, remote, and hard-to-reach areas where traditional broadband options may be limited. Backed by our next-generation satellite network, our service supports everyday online activities such as streaming, browsing, remote work, and online learning. We offer a variety of internet plans so customers can choose the option that works best for their household. Viasat also offers fiber internet service, which is currently available in select California cities, providing customers with additional options for reliable internet service to keep them connected.
Viasat (viasat.com) has 747 customer reviews on Folks Told, with an average rating of 2.8 out of 5.
Showing 73 reviews with 2 stars · Clear filters
JILL P.
I never had consistent internet service from day one. If it rains or is even very cloudy I would lose internet. Streaming tv was ridiculously slow with frequent buffering. I switched to Starlink and saw 100% improvement. Then because I closed my viasat service one day after I paid for October to November, they refused to reimburse me. I do NOT recommend Viasat for anything!
Donny M.
I'm giving it two stars because we were able to get extremely slow internet most of the time. We live out in the country and didn't really have any other options until Starlink came along. That's what we just switched to. Streaming movies on Viasat was nearly impossible. Any kind of bad weather also knocked out our service until it passed. One thing that really ticked me off at the very end, was they want you to climb up on top of your roof and remove a TRIA box located on the satellite dish, as well as return the modem and power cord equipment or face a $300 charge. They are more than happy to come out and set you up, but come time to end the deal and they want you to do it yourself. I'm disabled and can't get up on the roof. How wonderful right?! The billing cycle also made it so that I had to pay an extra month after I already had my new internet with Starlink. ($178) So basically they get you for an extra $500 total if you don't return the equipment. They won't be in business much longer. Glad we're finally done with them, but they were a necessary evil to be able to have internet service.
Nicole G.
Worst internet that we’ve had for along time and it took the man forever to install it so nothing fast about that at all and the speed is awful this is not a fast high speed internet service at all and they said we’d get a 300 dollar gift card after our first payment that was a lie and anytime it clouds up we can’t use our internet and you can’t even play call of duty or anything because the internet is so slow.
Dan H.
The internet is a joke out here period. When the wind blows or it rains or just simply a cloudy day you’re not going to watch TV here. Trying to stay connected is nearly impossible!!
Susan
Service in Alaska is terrible!
Devora
Weak to nonexistent internet when we have heavy rains. Weak Wi-Fi throughout the house- never ever reach the download/ upload speeds we pay for monthly. If I could get fiber to my house, I would cancel Viasat.
Timothy
The service is too slow. Often, I find myself switching to the hotspot on my phone.
Ricky
disruptions in service two or more times a week.
