Reply from VIDA SelectSep 18, 2025
Hi Shawn -
Rosalia here, Client Success Manager. Thank you for taking the time to share your experience. I genuinely understand your disappointment, and I wish things had gone differently for you.
I've carefully reviewed your account, and while I appreciate your feedback, I need to respectfully clarify a few points to ensure accuracy for others reading this review.
Service Timeline: Our records show you paid for one month of premium matchmaking service beginning March 7, 2025 (not three months as mentioned). We actually offered pauses and extensions during your service period at no additional cost while working to address your concerns.
Match Presentations: I can confirm that profiles were presented to you. On May 11, 2025, your matchmaker shared three profiles from our database, which you acknowledged receiving, noting at the time that they helped "gauge your interest." We also did present scouted profiles to you as well, several of which you approved. While these initial matches didn’t all meet your criteria exactly, this feedback process is crucial for refining our search parameters, especially early on in the Matchmaking process.
Communication Improvements: We heard your concerns about your communication with your initial Matchmaker, and that’s why we reassigned you. I was pleased to see your May 11th message to your new Matchmaker: "There's already been a noticeable 10x improvement in communication which I appreciate greatly." We took your feedback seriously and acted on it.
Package Recommendations: Rather than suggesting upgrades, our records show we actually offered renewal options that were lower in both hours and cost than your original package.
I think it’s important to note that our explanations about ‘market challenges’ weren’t vague, but based on demographics information from your geographical area. Your specific religious and political preferences don’t necessarily line up with what the majority of people in your area identify with. Therefore this was our attempt to be realistic about the challenges and the timeframe, as such a search can take more time.
While our service agreement clearly states that results cannot be guaranteed, success typically requires both adequate time and client cooperation with professional recommendations. Most of our successful clients work with us for 3-4 months, as this allows us to truly understand preferences and expand our search effectively.
In your case we did also recommend some search strategies including platform upgrades that would enable filtered searches for your preferred religion, and even faith-specific dating platforms. These could have significantly expanded our search capabilities for your specific preferences, but you declined these recommendations.
I reached out to you on May 19, 2025, hoping to address any remaining concerns, and again after seeing this review. Neither of those emails received a reply. My door remains open if you'd like to discuss this further - you can reach me directly at [email protected].
While I'm sorry we couldn't achieve the results you hoped for in the timeframe available, I appreciate you giving us the opportunity to work with you. We're constantly evolving our processes based on client feedback like yours.
Wishing you all the best in your search for that special someone.
