Reply from VIDA SelectJan 20, 2022
Nick, as your matchmaker, I understand you’re upset that none of your matches turned into dates for you. I’m disappointed too! But I was so surprised and sad to see you called us a “scam operation” in your updated review, especially after we worked so hard to make things right for you.
After you declined our offer to give you a full refund, we genuinely wanted to turn your experience around. I put together a team with some of our most seasoned team members, including one of our veteran writers! We made your profiles and photo lineup as strong as they could possibly be while still representing you in an authentic way, and provided complimentary service for several months. Which, as you can imagine, was not an inexpensive undertaking on our part. Do you truly believe that’s how a “scam operation” would have approached this unfortunate situation?
I know you feel it’s your duty to share your experience with others, and I respect that. That’s precisely what online reviews are for. VIDA has helped so many people make meaningful connections - 99% of our clients get dates, and 78% of them leave our service because they want to focus on getting to know one (or several) of their matches better.
I’m sorry we were not able to do that for you, too. We tried everything we could think of to make it work, including multiple bios and 7 different photo lineups. But there is no matchmaking service out there with a 100% success rate, because it’s simply not possible. No matchmaker can guarantee chemistry or change someone’s mind if the interest is not mutual. And in our case, we allow our clients to reject as many of their matches as they want based on their photos—while nearly everyone else in the industry exclusively sets up blind dates. If blind dates were our protocol too, we would have easily gotten you out on dates with compatible matches.
I know you felt you weren’t being overly selective, but you set the bar quite high in a city that’s notoriously difficult for single men to date in, and then you rejected a LOT of compatible matches based on their photos. Which is totally fine, but what really surprised and confused me was that you indicated to our founder that you rejected them because they were “twice your size.” I looked back at the photos of each and every one of them, and that couldn't be further from the truth.
You wrote that the process was “not great for you mentally,” and I understand how hard dating apps can be on self-esteem for some individuals. In that you’re very much not alone! Many of our clients say this is one of the reasons they sign up for our service, so that we can shoulder that burden for them. One recent client told me he was so relieved to have my help because doing it on his own “is like death by a thousand cuts!”
I love what I do here at VIDA and I’m really, really sorry I was unable to make better results happen for you. Your experience wasn’t the typical one, but I hope if nothing else you can see that I was personally committed to doing everything I could. My team and I put in significantly more hours than you purchased trying to make this work for you because we care! :-)
If there’s ever anything I can do to help you, you know how to get in touch. Ín the meantime, I wish you the best of luck in your search.
-Vivi