Reply from VIDA SelectSep 6, 2021
Hi Faisal,
Meagan here, Director of Operations for VIDA Select. As I told you over the phone, I was disappointed to hear that you weren’t happy with your overall experience. I was also bummed that you decided to cancel before we were able to devote an entire month to messaging, especially when you indicated on 7/6 that you wished to continue for a second month. As you know, a lot of "prep" goes into making you look your best online during your first month!
Once we got everything up and running, we sent you two promising matches that you approved. You took over the message exchange unexpectedly with one of those matches, which is something we advise clients not to do. Unfortunately, with the message writing out of our hands it did not result in a date opportunity. But I’m confident that with a full month of messaging time and by following our "hands-off" recommendation, you would have seen much better results.
We went live with your accounts on 7/1, and on 7/4 you stated that you expected to be “in a relationship” by 7/10. Our mistake here was not hitting the brakes on everything when you said this, as it was an unrealistic expectation that didn’t align with what we told you before you signed up. On average, it takes around 3 months for our clients to meet someone special. From the beginning, your matchmaker also pointed out that including women 26 years younger than you in your search criteria was not optimal and would make your search a bit more difficult.
Again, your 7/4 email should have been more directly addressed before we moved any further, making it clear that no matchmaking service out there could be expected to get a client from ‘match’ to ‘relationship’ in only 9 days.
Because of this and the miscommunication that occurred related to pausing your account while we waited for the pictures to come back from your pro photographer, I offered you 2 weeks of free service, valued at $450 for your package level. Plus, I also offered complimentary dating coaching throughout the two weeks, which costs a minimum of $125 per hour. I have to say I am surprised you haven’t written me back yet to take me up on this!
I’m glad you have a great set of profiles with amazing photos to continue to use, as well as some expert advice & new outfit pairings from your styling session! I hope to hear back from you via email, but if I don’t then I wish you the best of luck and hope you find someone truly amazing!
Best,
Meagan