Great
Based on 325 reviews
VideoByte4.1Honesty, pricing, process and quality scores appear once 5 customers have rated them.
One-stop Solution to All Blu-ray and DVD Related Work.Provides all-inclusive video, audio, DVD and Blu-ray ripping, converting, backup and authoring services for you to enjoy colorful digital life.See all products→
VideoByte (videobyte.org) has 325 customer reviews on Folks Told, with an average rating of 4.1 out of 5.
325 approved reviews, newest moderated first
V D.
Yes it works (BD/DVD ripper)...sort of! Will not copy multi episode disks and "tech support' refuses to acknowledge there is a problem. They keep asking for the same information.... They do not have any sort of ticket system for support, must be 30 people asking for the same info or crappy AI to try and get people to 'just go away'
Robert S.
I'm doing copies from my favorite BDs and DVDs under Mac OS. It works great, it's fast, it does what it should with a perfect result. Very recommended!
J B.
Purchased a month ago and had stalling problems right off the bat. They sent an update which took care of the stalling but when I try to view a ripped dvd, it is pixelated terribly, regardless which player I use. They suggested I rip at a higher bitrate, which was done to no avail. I requested a refund but was denied on at least two occassions. I give up, live and learn. I purchased Leawo Prof. Media and it works flawlessy for me.
Reply from VideoByteOct 9, 2024
Hello J B, Very sorry to hear about your encounter. Regarding the use of the software, we would like you to provide us with pictures or videos of the problem, so that we can analyze the cause of the problem for you. Please be assured that our refund process is strictly in accordance with our refund policy. Warm regards, VideoByte
Lars
The trial and 30 days money back didn't work. Emails and payed through Paypal but didn't get money back. Was not happy with program not working. Now Want to install on new Hdd. but activation does not work anymore????? Waist of money. Internet provider in Denmark are also now blocking web page. Malware and virus. Stay AWAY. No service.
Reply from VideoByteSep 18, 2024
Hello Lars, Depending on the situation described, if the registration code is invalid, you may need to contact our Support Team to reset the registration code so that you can reuse the registration code. In addition, if you can describe the problem in detail to us and provide us with pictures of related problems, we will be able to better analyze the problem and provide you with solutions. Finally, we would like you to respond to the information we seek from you through TrustPilot so that we can contact you by email. Contact us：https://videobyte.org/contact/ Warm regards, VideoByte
Stephan O.
An sich finde ich das Programm super, auch wenn der Preis wirklich hoch ist. Es kann viel und ich habe den Player zeitgleich gekauft, da das Bundle günstiger war. Leider habe ich ein paar Probleme. Der Rip von Blueray zu MP4 ruckelt bei mir. Egal, was ich mache. Leider spielt mein TV nur MP4 und keine MKV ab. MKV ist meistens ruckelfrei, wenn ich "verlustfrei" rippe. Ich muss danach aber eine Konvertierung machen, damit die Datei von über 20 auf 10 GB schrumpft. Wenn man den Ripper und den Player zusammen öffnet schmiert mein Rechner sehr oft ab. Beide greifen auf die Disk zu und es geht nichts mehr. Der Support ist an sich schnell und hilfsbereit. Als ich aber beim letzten Kontakt eine Videoprobe versendet habe (ruckelndes Video) und um Erstattung gebeten habe, wenn sie mein Problem nicht in den Griff bekommen, bekam ich leider keine Antwort mehr. Ich bin nicht der Typ, der nun ein riesiges Theater macht und bewerte dementsprechend. Vielleicht kommt die Firma nochmal auf mich zu. Ich gebe dann Updates. Danke.
Reply from VideoByteSep 12, 2024
Hello Stephan Otte, Vielen Dank, dass Sie sich die Zeit genommen haben, uns eine Rückmeldung zu geben. Wir bedauern die Probleme, auf die Sie gestoßen sind, und verstehen sehr gut, dass dies für Sie ein Ärgernis war. Um die Probleme, die Sie erwähnt haben, wie z.B. die Verzögerung bei der Umwandlung von Blu-ray in MP4 und den Absturz des Computers bei gleichzeitiger Verwendung von Ripper und Player, effektiv zu lösen, werden wir uns mit Ihnen per E-Mail in Verbindung setzen. In der E-Mail werden wir Ihnen praktische Lösungen und technische Unterstützung anbieten, um sicherzustellen, dass Sie unsere Produkte reibungslos nutzen können. Ihre Zufriedenheit ist uns sehr wichtig, und wir werden unser Bestes tun, um Ihnen zu helfen, diese Probleme zu lösen, so dass Sie eine bessere Erfahrung haben können. Mit freundlichen Grüßen, VideoByte
Berthold S.
Wasted money for a product that was announced as "professional". Absolutely unusable for professionals. One star is still too much
Reply from VideoByteSep 12, 2024
Hello Berthold Schinke, Thank you for leaving us a review. Our goal is to provide high quality products and services to our users, so the problem you are experiencing is very important to us. In order to better understand the situation and help you solve the problem you are experiencing, could you please provide us with more details, such as specific difficulties or problems encountered in use? We will do our best to assist you. Contact us：https://videobyte.org/contact/ Warm regards, VideoByte
Ken W.
This is a great! product and the service team is ultra responsive! I was able to get support over a holiday weekend and the team fixed my problem ASAP.
John A.
Tried using VideoByte DVD ripping software to rip 12 DVDs, but found that approx 1/2 could not be read by the application or the ripped file would only grab half of the file that was on the DVD (so if the episode was 22 min in length, the ripped file would only grab the first 11 minutes). Tried using a different application and everything worked perfectly. I therefore requested a refund on the basis of their 30-day money back garantee. After 6 weeks of back and forth emails, they eventually asked me to resintall a new version. No thank you. So clearly, their 'money back guaratee' is nonsense and they have no intention of honouring it.
Reply from VideoByteSep 4, 2024
Hello John Adam, Hello! If reading a disc fails, we will first troubleshoot some basic issues with the user, such as the DVD is in good condition without any scratches or damages, and whether we make sure the system reads the Blu-ray drive and disc correctly and so on, all of which will help us to analyze the problem. In addition, when a new version comes out, we would like users to uninstall the software and reinstall the latest version to try it out, in order to confirm if the problem still exists with the latest version. We will also continue to contact you via email. We apologize for your experience. Warm regards, VideoByte
