Burak C.
Overpriced and Unfriendly Customer Service
They don't cancel your subscription fee on the same day you charged. As I forget to cancel my monthly subscription, they charged me. After I realised, I sent them a cancellation email kindly. Most of companies, especially startups cancel the invoice even you benefitted their service. Even I didn't use their services and asked for the cancellation, they didn't accept. Also their video gen website is not useful. It is very easy website and overpriced.
Reply from VideoGenOct 9, 2024
We sincerely apologize for any inconvenience caused and for the delay in our response. We’re a small team of three engineers who scaled to over 1 million users out of our college dorm rooms, so we may have missed your earlier message due to overwhelming demand. Since you last used VideoGen, we've made significant improvements, including enhanced video matching to help users find the right footage faster, project saving, and AI-generated cartoons. We’re constantly working to make the platform more intuitive and valuable to our users. I want to assure you that we are now prioritizing refund requests and streamlining the cancellation process to avoid such complexities moving forward.



