Reply from VikingDOTAFeb 3, 2024
Hi bro,
Per your statement, 3 possible outcomes contributed to the delay in your account did not arrive right away.
1. The payment method you're using is a Bank Transfer. The situation will most likely be your bank has deducted the amount from your bank account causing delays on their end. If that is the case, we've no control over the transactions, and the bank usually will approve and deliver the transaction from 3H to 48H. There are some cases where it will take over a week to process the transaction. For this one, we ask you to wait and keep an eye on your email as the account information will be sent instantly after the amount has successfully transferred to us.
2. You're sending money over PayPal without following our instructions. You either left it blank or wrote extra characters within the messages board. Whenever this happens, it'll depend on our moderators/administrators to manually check and approve the transaction ourselves. Depending on the hours/days, our moderators/administrators' availability might be different from yours. At the time of writing, all the pending orders have been approved by our admin. You can now check your email and follow our instructions to make sure you can enjoy the account to your fullest!
3. You're sending money over Steam Items/Wallet Options. This will depend on our administrator's availability to confirm whether you've paid enough or are short by a few. Once the transaction is confirmed, your order will be confirmed and transferred over email like the other.
Within all of the possibilities and LiveChat queue, we always leave a discord link to our open discord community & help center where you can seek out help by creating a ticket and waiting for our moderator/administrator's aid to come: https://discord.gg/Tj6jn6JRuP
By the time of writing, I've responded and resorted to all of our discord tickets and Live Chat queue. Again, we're sorry if you're having a bad time waiting, it might be due to our timezone difference that caused this misunderstanding from your perspective. I want to make sure, that we will never leave anyone hanging and that everybody will get the response they need after a while. Thank you and sorry again.