Uma S.
Great built in grill but has two exposed wire causing fire!
We bought an outdoor built in grill model VQGI5361 in May'2022 and received the same in July'22 and got it installed mid-August' 2022. On July 4th 2023 the grill caused a 'Thermal event' aka fire, as two wires running on the left side of the grill were exposed and not encased in the grill case. Fortunately, on that night we put out the 'Thermal event’ in time else our home would have caught fire and may be the entire neighborhood too, as there are lot of tall dry mature trees in my neighborhood. When I reached Viking support, I was told that the installation requires a case around the grill. When ordering the grill the case never came up in the accessories to be ordered. . Please help Viking fix its grill model VQGI5361 and have two exposed wires encased in the grill body. This way in the future such 'Thermal event' can be avoided by all consumers buying the Viking build in grill in California and all across USA. Moreover, these Viking grills are known for quality that is why we bought the grill for almost $9 k, and if the 2 wires to be encased in the grill case would have raised the cost, we would have still gone with Viking.