Great
Based on 255 reviews
villohome.com4.0Honesty, pricing, process and quality scores appear once 5 customers have rated them.
“VILLOHOME” is more than just an e-commerce online store. It is established in 2018. As the name suggests, Villohome is a “Home” where a family lives, expands and thrives. Our family is not limited to just our management and our employees but our customers, suppliers, market places, Third party warehouses and all our other business associates are parts of our family. We aim to be an ultimate flooring destination for our customers by providing them great quality products, wide range of collection, faster delivery and affordable prices. Backed by extremely disruptive minds with years of experience, Villohome possesses international market knowledge, attention to detail and supply chain know-how to meet the expectations of our customers at all times. Everything that we say and that we do, we literally believe in it. “We have got your back” is our promise to all our clients and its reflected in every decision that we make and every action that we take here at Villohome. We would like to make our values not only inspiring but actionable and hence we prefer to keep our values as verbs and not as nouns. Our four core values are,“Do the RIGHT thing no matter what”“Treat the customer the way you want to be treated as a customer”“Speak the truth and act truthfully under any circumstances”“Prioritise consistency over intensity”
villohome.com (villohome.com) has 255 customer reviews on Folks Told, with an average rating of 4.0 out of 5.
Showing 15 reviews with 3 stars · Clear filters
suzi
I was hoping for a little more realistic look to the fronds. They do look better from a distance.
Reply from villohome.comAug 8, 2025
Sorry the fronds didn't quite meet your expectations. We'll look into enhancing the design for a more realistic look.
MK
Note this is an updated review: Seller communication is poor, and my item took longer to ship than the stated window (I was eventually told that window was just an "estimate"), but ultimately my rug was as-described and I am pleased with its quality and the value for my dollar.
Reply from villohome.comJun 4, 2025
Hello MK, Kindly share your order number with us - there might be a little bit of delay as product is "made to order" - but we will surely check and gt back on this. Awaiting details.
Ishmeal P.
30 APR: Still waiting for a quote. I’ve seen people say they had issues with their orders. I will provide updates. 02 MAY 0609 EST: Received response on trust pilot from vendor; still no quote. Purchasing floor boards
Reply from villohome.comMay 2, 2025
Update : Hello Ishmeal, This is Pragnesh from Villohome. Please find our customized quote below for your inquiry. I’ve also included the checkout link beneath the quote. If you are satisfied with the quote, kindly click the checkout link and complete the purchase. We will email you the tracking details as soon as your order is shipped. If you have any further questions, feel free to reach out to me. Have a lovely rest of the day. Quote # 1662 Any update on this quote?
Rachel
Ordered flooring. Said on their site that it was in stock. Then after ordering and paying they came back and said that it wasn't in stock at the warehouse near me, so would have to be shipped from farther away which cost another $250. They were very communicative during this, so that was nice. They also promptly answered other questions I had. Sadly, the flooring itself was more rustic than the photos and sample, and most of the prices were SHORT. Obviously flooring comes in different lengths in each box, but we had many pieces as short as 12" and not a single 7' piece - crazy and very disappointing. Also had pieces with righting on it???
Reply from villohome.comFeb 25, 2025
Hello Rachel (#9782), 1. We acknowledge that you placed an order with us, but due to stock unavailability at our warehouse, we incurred additional shipping expenses. To mitigate our losses, we covered 50% of the costs and requested that you pay the remaining 50% to enable us to complete the order. 2. We rely on vendor-provided specifications for product dimensions. If you encountered any discrepancies, we wish you had notified us promptly so we could collaborate on a mutually acceptable resolution.. 3. Pieces with writing on - what this is about? 4. Our website clearly outlines a 30-day return policy. We regret that you did not inform us of the issues you experienced within this period, as we would have been happy to assist you. Sorry for the inconvenience caused.
Richard T.
My order sat for days (6) until I responded to an email. I then got my item within 5 days.
Reply from villohome.comJan 9, 2025
Dear Shannon, We regret to inform you that our standard delivery timeframe of 5-7 working days was impacted during this holiday season. The unprecedented volume of orders, combined with reduced staffing levels, resulted in extended processing times. Furthermore, a technical requirement necessitated the verification of your shipping address before processing, which added to the overall delay. Thank you for your patience.
Tammy B.
Definitely don’t recommend. I ordered an overlapping stairnose for my steps, based on the photo on the website. They sent me a completely different style of overlapping stairnose which wouldn’t work for my usage and which I wouldn’t have bought had the picture on the website been correct. I called customer service as soon as I opened the box, explained the problem and sent pictures of both the item I received and a screenshot of their website. They said they would get back to me with a prepaid return label. Heard nothing for 2 weeks. I sent an email, outlining the situation and was again asked to give them a few days to review. Another 2 weeks passed. I called a second time and was - again! - asked for time to review. And, again, I have heard nothing for weeks. So this company has wasted a lot of my time and 75 of my dollars. Don’t make the same mistake I did - avoid this seller like the plague! EDITED TO ADD: Just when I’d given up, I was surprised and pleased to receive a full refund. Apparently Villohome’s quality control process is a lengthy one, but in the end, while the wheels of their customer service turned slowly, they did finally turn. I’ve revised my rating to reflect that they did the right thing at last.
Reply from villohome.comSep 5, 2024
Hello Tammy, Firstly, I sincerely apologize for the experience that you had with your purchase. I investigated this case and noticed that your incorrect product claim is still in queue. Generally, we try to resolve any claim as such within 1-2 weeks however since we are short-staffed in our claims department for the past few weeks, it has taken us longer than usual to resolve your concern. That said, the claim has now been concluded and I just replied to you with a resolution to your concern in our existing email thread. Kindly reply to our email so that we can resolve this matter in your favor. Again, I apologize for the delay in bringing the right resolution for you. Thank you. Regards, Villohome Team
Julie J.
Still waiting for my package to be delivered. It’s been a week today since it’s been shipped and it was ordered on July 11th. If I knew it would be coming from China, I never would have ordered it. Disappointed so far.
Reply from villohome.comJul 26, 2024
Hello Julie, we apologise for the delay in getting your item delivered. The product that you have ordered belongs to our 3rd party vendor hence we have limited control over the shipping. That said, we assure you that our team is actively working on your order and will share with you the status asap. Your patience is greatly appreciated. Regards, Villohome Team
