villohome.comReviews of villohome.com

I ordered 3 light fixtures and one was damaged. I send an email and the response was to wait until you you here from your vendor. I paid for something that I can not use at present. I should have a more immediate response!

Good price but not worth the time it takes to receive it.

Update- only after I emailed the company I was told the tile I ordered was out of stock. The company should have advised me in advance that it was out of stock. They did refund me once they received the email. I was sent the incorrect tile- not what I ordered. Disappointed because we need to make a quick decision and now will have tk find a different alternative.

The product ended up being good but I had to follow up multiple times and threaten cancel my order before they finally shipped it weeks later than the advertised.

I miss read the information about the lamp shades. I thought they were already assembled. Once I assemble and place on my lamps they were perfect

The Shop app is a little tricky. Ad offered a steep discount and I was trying to check that out using the checkout feature to see the discount. Shop app just processed it as a purchase without any further action from me and there was no easy way to cancel the transaction. The item is very nice and will work but it was bought “on accident” due to the Shop app and the discount offered wasn’t applied in any way. Not super happy about that but the product is good and will work. Wouldn’t use Shop again or order from your shop again as a result though.

I ordered some tile from Villohome a few months ago. It did not come in the projected time frame, so I emailed their customer service. They replied that the tile I had ordered was not in stock near me and that they would have to ship it from a warehouse in Florida for an additional $400 shipping charge, half of which they would pay and half of which they would charge to me. I felt this was a bit dishonest because had I known up front how significant the upcharge would be, I would have ordered the tile from another source that would then have been cheaper. However, we were on a fairly tight deadline, so I paid the fee and we moved forward. When we finally received the shipment, we found that the wrong tile had been shipped. Villohome accepted their mistake and shipped us the correct tile. They asked us to please hold onto the incorrect tile while they figured out a way to get it back. We waited and waited for weeks with it sitting in our garage. I checked in with them fairly regularly and they said to please continue holding onto it. We were moving from our old house to a new one, so I finally had to give them an ultimatum that we would get rid of the tile by a certain date if they did not come to pick it up. After this, they finally told us it was okay to donate the tile to Habitat for Humanity, which we did and sent them photo evidence as requested. Fast forward to last week, I placed another tile order and just received an email today with the exact same story as last time—the tile is not available near me, so there will be an additional $400 shipping charge, half of which they will cover and half of which they will charge to me. I suppose I should have learned from my experience last time instead of hoping that it was a one-off. I’m afraid this will probably be the last time I order from Villohome. As a customer, I don’t appreciate the deceptive way they handle shipping.

Shipment was incomplete. No communication between vendor (janco Greenhouse) and manufacturer and seller (Villohome) which all left me high and dry and out over $300 extra for labor costs due to Janco/manufacturer’s negligence. On the seller’s side, they were responsive to my concerns and reached out to the vendor when I requested. With that said, I do believe Villohome should do a better job vetting what products they sell. Janco has a long documented history of shipping incomplete orders and taking their sweet time to rectify. But…I was happy with the customer service from VH in that at least they seemed to want to make sure I was pleased. This review is a review of the total experience.