VinfolioReviews of vinfolio.com

I have had a few issues with wines arriving at Vinfolio recently (I understand some lags have occurred based on logistics and COVID). I was satisfied overall with the VF responses, but did need to push a bit to get all the fixes in a timely basis. I am such a fan of Vinfolio in many other ways that I just attributed this to a one-time challenge. If it weren't for this, I would rate VF customer service a 5.

Thanks for the impeccable service. The wines you recommend are A++

Great site!! Easy to use.

Great selection of wine verticals and responsive Fine Wine Specialists. Zhehao Zhang has been very helpful with my orders.

everything is great

Excellent Service

I bought several bottles of vintage Dow port, actually silver jubilee, several years ago. Recently I’ve received serval emails stating that my locker was paid for and awaiting an arrival shipment, I assumed this was a generic email. Then in January of 2022 I get another email stating my case of fine Italian wine was ready for shipment to me me, I live in Napa , so shipping wasn’t a problem. I simply pick it up, however to me this seemed odd. Through in the fact that I didn’t order any wine let alone have or pay for a locker. Then after looking at the receipt I noticed the last four digits were from a canceled credit card , I assumed fraud! I emailed them stating the later, they informed me that in fact I ordered the wine, wow! Again an email stating no I did not! Then I went thru my deleted emails only to discover they had the wrong Mr Ross. So I called no response, I went back to that latter email and contacted the actual owner of the wine, who stated he’d been trying to retrieve his wine since October of 2021 now January 2022. I email them once again explaining they have the wrong person, they promptly said they’d remove me and apologized and would send the wine back!

The site has a very broad assortment of wines and reasonable if not the best prices Recently, because of COVID some issues with pre arrival dates for it’s ok Excellent support in handling shipments