Bad
Based on 369 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Service you can see. Experts you can trust. We let you stay in your car, so you know the job’s being done right, right before your eyes. Our certified technicians have over 270 hours of professional training. Every full-service oil change inclu...
Valvoline Instant Oil Change (vioc.com) has 369 customer reviews on Folks Told, with an average rating of 1.8 out of 5.
Showing 278 reviews with 1 star · Clear filters
Consumer
Went to the Westbury Long Island Location week ago oil change coolant flush two days later car was low on coolant running hot took it back manger told me car was 10 yrs old tried to flushing it same problem! after talking me into a flush now I have to take the car into a shop Warning Don’t Take Your car there!!!!!!!!!
Jamie L.
My name is Jamie Campbell, and I was in Valvoline 1200 Plainfield Ave Ne for an oil change on March 24. On Wednesday April 15, I made it half way to my morning work commute, and broke down on the side of the road. I called to have my car towed to an Auto Shop, and Thursday morning got a call saying "Your engine is totally shot, your engine was bone dry, and your vehicle is beyond repair." Thursday evening I opened my car garage, and saw the Valvoline oil filter, and all my car oil on my garage floor. When I called yesterday morning on April 17th, the manager seemed indifferent and uninterested in what I had to say, and told me he would call me back. It is now April 18th and I have not heard a word back yet. My car was perfectly fine, and now I have to make arrangements to get it towed to a junk yard. I am a nurse, and can not afford to be without a vehicle.
Michael B.
Don't make the same mistake I did! Within ten minutes of leaving this shop, my engine failed - a $3,500 repair bill. The shop admitted to using the wrong oil plug, but refused to take responsibility for the damage. Worse yet, they tried to make me pay $900 in 'diagnostics' while telling my service department that they wouldn't cover anything, no matter what the diagnostics said. I was surprised at their dishonesty, but even more surprised that Valvoline the company refused to hold them accountable as well. If this is how one of their shops is run, avoid them all!
Cheri
Complete rip off and I will NEVER bring any of my 3 cars there again!! $37.99 for a conventional oil change and $29.99 to change my tire that just so happened to be FLAT! Hummmmmm
Mathew H.
This business stripped my oil pan, causing me to require a full replacement, which cost more than $900 at the dealership. They stated because I was outside of the 6 month and 3000 mile warranty they could not do anything to assist. I escalated as high as they would allow and got the same response. They suggested attempting to repair it, which the dealer recommended against. It is not worth the small savings and few minutes of your time, take your business elsewhere.
Sofien Ben S.
a big scammer, they cheat me to pay a lot of money for a simple oil change, and I did to just pick up my car from them, I will never trust them
Customers P.
waiting in line and they let other customers come in front of me because I'm African-American all the white ladies went ahead Hudson avenue Rochester New York bad service I left then they try to stay will wait on you don't touch my car you're probably sabotage it
Helen A.
I took my BMW for a full synthetic oil change in Dec. 2019 in Hamburg, Lexington, Kentucky. I am skeptical with their service, so i tried to watch it very closely. I make sure they change the oil. They have a small monitor where you can watch the oil being drained underneath, BUT the monitor is extremely blured you can't tell if they drained the oil or not. The point is they are full of s...t. I then watch the guy carrying an oil container kind off ready to change my oil. The guy on the driver side destructed me by showing me the bill, the moment i took my eyes off that guy carrying an oil container, in a split second i notice he was finished replacing the oil. I am not happy bc that was too quick replacing the oil and I couldn't tell if they replace it or not bc for BMW there's no way to check the oil integrity physically. We can check level digitally, but you can't see if the oil has been changed. Also, they reset my oil change indicator for a month bc it started to come on, on my dash board. So they took my money and did not change my oil. NEVER TRUST THIS MOFFO EVER AGAIN...I JUST WANT TO SHARE THIS REVIEW NATIONWIDE. VALVOLINE STINKS..DON'T EVER GO THERE. This is the second time they did it. A year ago on a different car, i came in to changed my oil and after a few days later i checked the oil and it was dark, so i took the car back and demanded either they change my oil and give my money back. I checked the review stat and 70% of the review were bad. Tells us their service stinks.
