Max
Very helpful customer service!
Very helpful customer service!

Excellent
Based on 318 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
VIOFO was built on a simple belief: a dash cam should feel like part of the car—not a bulky gadget—and it should stay reliable, delivering clear evidence when it matters most. At a time when the market was filled with bulky designs, unreliable batteries, and poor video quality, we stepped in to solve the problems others ignored. We moved beyond intrusive suction cups to create compact, discreet dash cams that blend seamlessly into your vehicle. We were among the first to introduce supercapacitor-based models, replacing traditional batteries for greater reliability and safety in extreme heat. And by continuously integrating advanced Sony sensors and HDR technology, we ensure drivers capture clear, dependable footage—day or night.
VIOFO (viofo.com) has 318 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
318 approved reviews, newest moderated first
Max
Very helpful customer service!
David J P.
Excellent customer service. The adhesive holding the camera to the windshield failed. I posted on a message board that I wasn't happy and the next thing I know Viofo was reaching out. They apologized profusely, even though I probably installed it wrong because I'm an idiot, were nice enough to send me more adhesive pads right away and about a week later I had them in hand, free of charge. Excellent customer service as far as I'm concerned. Will definitely buy again.
Paul
Yup. I'm one of the fivers. Didn't think I would be but I was so impressed with the customer service from Annie I just had to. Simply; had a problem with my A229s not showing WiFi. Complained. Got a new one. It works. Simple.
Todd M.
I contacted VIOFO on a problem with my camera. It was not powering up. We came to the conclusion the unit was dead. It was beyond its warranty, however, they had me send it in and they replaced it with a different unit. They were very nice and went above and beyond to help me out.
조영근
I bought A329S 3Ch dashcam, BP100 and EP100 and instaslled to my new car but it did not work. I thought it is a problem on the dashcam or wiring. So I contacted VIOFO Support Team for help. Their analysis was 8m modified wiring might drop the voltage and could not supply enough power and recommend HK6 hardwire kit instead of original wirekit in BP100. So I tried and it was successful. Now my dashcam works perfect. I appreciate the help of VIOFO Support Team.
Matthew H.
Great product and great customer service. Reached out via chat to resolve a issue with an order I placed and they solved it quickly in the conversation. Professional, timely and helpful
Tahj
I had a very serious issue with my VIOFO A229 Plus Dashcam. After I shipped back my faulty dashcam, Annie Shi from the Support Team was super helpful and responsive to mail me a replacement since I was within warranty.
Bill
Really great product. Takes a little planning to install so just take your time. Had a small problem with the app but customer service was great and got me all sorted in no time at all. Overall a great product and service.