Reply from VioletDatesOct 12, 2022
Dear Member,
Thank you for taking the time to leave your feedback.
First and foremost, according to our Terms of Use, members shall not create duplicate profiles. The violation of this rule is a ground for blocking off your accounts, except for one. Please be reminded that you shall not attempt to create a new account with our service, otherwise, we will block all of your accounts permanently.
Also, note that members may be online whenever they want or can, sometimes they may leave their computer on with the open website, that’s why they are shown online, but they are away from the computer.
We do not pay the validated members for communication with other members, and prohibit our Regional Partners to do so. If we find out that the member is paid by the Partner for communication on his/her behalf, we fine the Partner and immediately delete the member’s profile.
Moreover, we try to make sure that all the validated members are interested in communication with other members of the website. For this purpose, we introduced the difficult procedure of verification steps for them. All of the members consciously made their decision to verify and register their accounts on the website to communicate with penfriends they find here and move forward beyond the platform if everything is going well.
We maintain a high level of customer support, which comes at a certain expense. There are different departments that care about our clients’ privacy and safety, investigate unusual cases to prevent different unexpected situations, and are aimed at providing only real and live communication. We are always at our customers’ service and ready to assist in any situations occurred.
However, we are always glad to offer some free credits to our customers, so please contact us via [email protected] in order to learn the details.
If you have any doubts regarding any member on the site, please provide us with their profile ID numbers, gathering as many details as you can regarding that issue along with the comments describing the issue you have faced, or any of your concerns regarding those members. Then please send that information with the proofs to [email protected] and we will check the case.
Should you have any questions, we are always here to help you.
Feel free to contact us back at any time.
Best regards,
Support Team VioletDates