VIOSSI - Men's Slim Fit SuitsReviews of viossi.com

Reply from VIOSSI - Men's Slim Fit SuitsJun 13, 2024

Dear TO, Thank you for taking the time to share your experience with our products. We're thrilled to hear that the quality of the materials has met your expectations and that our shipping times have been satisfactory. Your satisfaction is our top priority, and we're glad to have delivered on that promise. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again! Warm regards, VIOSSI Customer Care Team

Reply from VIOSSI - Men's Slim Fit SuitsDec 4, 2025

We recognize your deep dissatisfaction regarding the sizing of the EU 56 suits you ordered, the payment of customs duty, and your belief that our sizing is non-standardized. We want to be clear that our suits are indeed crafted in Turkey, and we are proud of the quality materials and design you noted. Furthermore, we clearly advertise that our suits are slim fit on our website, and we provide detailed garment measurements in our size chart here: https://viossi.com/pages/size-chart. This size chart is essential because slim-fit cuts inherently differ from traditional standardized EU sizing and often require customers to size up. Regarding your order, #9824, the team took the following steps: We immediately responded to your initial inquiry on June 1, 2024, regarding the status of your two suits. We clarified our 3-business-day processing time (in addition to the shipping time) by providing a direct link to our shipping policy. We want to note that all international orders are subject to local customs duties and fees, which are determined by the receiving country, not by us. We regret that the difference in our slim-fit cut led to your decision not to wear the suits. If you want to further discuss this, please email us at [email protected]. VIOSSI Customer Support Team

Reply from VIOSSI - Men's Slim Fit SuitsDec 4, 2025

We are pleased to hear that you like the quality of the suit. However, we must clarify your comment regarding "deception" and being told you cannot return the item. Based on the communications we received from you, the team was actively working to assist you with the fit issue: When you contacted us saying the size was wrong and the jacket did not fit, the team immediately responded to help you. We asked you to send a picture of you wearing the suit so the fulfillment team could better understand the fit discrepancy. Crucially, we provided you with the direct link to the return portal so you could file an exchange. Since we did not receive any further response or follow-up from you after providing the return link, the team was unable to complete the exchange process. We did not tell you that you could not return the item; rather, we provided the means to do so. If you want to further discuss this, please email us at [email protected]. VIOSSI Customer Support Team

Reply from VIOSSI - Men's Slim Fit SuitsDec 4, 2025

We recognize your extremely negative assessment of our products, including your severe disappointment with the fabrics, cuts, and overall quality, as well as your concerns about our website language and sales practices. We want to assure potential customers viewing this that we strive to offer high-quality, modern garments. However, to properly investigate the specific quality concerns you raised (such as cheap fabrics, poor cuts, and misalignments) and to address your claims regarding our return policy, we must locate your order details. We kindly ask that you provide your order number so the team can thoroughly investigate your purchase and address your concerns directly. If you want to further discuss this, please email us at [email protected]. VIOSSI Customer Support Team