VIOSSI - Men's Slim Fit SuitsReviews of viossi.com

Reply from VIOSSI - Men's Slim Fit SuitsJan 26, 2024

Dear Nils, Thank you for taking the time to share your experience with our tuxedos. We're thrilled to hear that the quality of the materials has met your expectations and that our shipping times have been satisfactory. Your satisfaction is our top priority, and we're glad to have delivered on that promise. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again! Warm regards, VIOSSI Customer Care Team

Reply from VIOSSI - Men's Slim Fit SuitsJan 4, 2024

Dear Jeff, Thank you for taking the time to share your experience with our suits. We're thrilled to hear that the quality of the materials has met your expectations and that our shipping times have been satisfactory. Your satisfaction is our top priority, and we're glad to have delivered on that promise. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again! Warm regards, VIOSSI Customer Care Team

Reply from VIOSSI - Men's Slim Fit SuitsJan 4, 2024

Dear John, We did check our records and found that you received your item back on January 2nd. You are eligible to submit return/exchange within 15 days from the day item was delivered. You stated that we will not return or exchange. We didn't receive any emails/return or exchange requests/calls from you. Can you clarify and give more details on this part? Warm regards, VIOSSI Customer Care Team

Reply from VIOSSI - Men's Slim Fit SuitsJan 4, 2024

Dear George, Thank you for taking the time to share your experience with our suits. We're thrilled to hear that the quality of the materials has met your expectations and that our shipping times have been satisfactory. Your satisfaction is our top priority, and we're glad to have delivered on that promise. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again! Warm regards, VIOSSI Customer Care Team

Reply from VIOSSI - Men's Slim Fit SuitsJan 2, 2024

Dear Christopher, Thank you for taking the time to share your experience with our suits. I would like to apologize for any inconvenience and misunderstanding happened between us. Let me write down the chronology of your order, so we will see if we didn’t follow the contract between buyer and seller: 1) Order was placed December 21st. 2) We have fulfilling period of 1-3 business days + shipping 1-4 business days. 3) We start fulfilling next business day. 4) The package was fulfilled and dispatched Dec 22nd Friday with UPS 2 days delivery, that can be checked from tracking number UPS website. 5)Since we were right during Christmas and Pre New Year Eve season - all shipping companies have huge delays, especially UPS/USPS. We have no control over the packages in transit. 6)The ETA suppose to be between Dec 27th - Dec 29th , however, as I mentioned above the shipping company delayed. All questions should be addressed to them , why they are delayed during high season. Moreover, our agent did inform you about the delay on Dec 27th. In conclusion, we outlined all important chronological events for the order. We believe, the rating “2 stars” isn’t valid as in case of the shipping delays, we don’t take full responsibility. We followed the buyer and seller contract, we provided prompt and quick information and informed in advance about the delay but it wasn’t noticed. If you want to resolve the issue directly or have any other question, please email me directly at [email protected] I hope the explanation above will help us and potential customers to see that we are fully transparent. We look forward to serving you again! Warm regards, VIOSSI Customer Care Team

Reply from VIOSSI - Men's Slim Fit SuitsJan 2, 2024

Dear Askar, Thank you for taking the time to share your experience with our suits. We're thrilled to hear that the quality of the materials has met your expectations and that our shipping times have been satisfactory. Your satisfaction is our top priority, and we're glad to have delivered on that promise. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again! Warm regards, VIOSSI Customer Care Team

Reply from VIOSSI - Men's Slim Fit SuitsDec 21, 2023

Dear Rubin, Thank you for taking the time to share your experience with our suits. We're thrilled to hear that the quality of the materials has met your expectations and that our shipping times have been satisfactory. Your satisfaction is our top priority, and we're glad to have delivered on that promise. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again! Warm regards, VIOSSI Customer Care Team

Reply from VIOSSI - Men's Slim Fit SuitsDec 18, 2023

Hello Ryan, We would like to apologize for any inconvenience caused. One of the main things and points in choosing a suit is sizing. Many people mistakenly think that they can buy the size they usually wear with other brands which is false. Suit sizing varier from brand to brand and it our sizing is different. Most probably you picked size according to your other suit sizes you usually wear. After placing an order, we send automatically follow up email where we request: shoulder / chest / waist (stomach). By this way we can determine best size for you. You should also keep in mind that we don't custom suits and our fitting is slim fit. Once you receive a suit, depending on your body type, the fitting and sizing of jacket/pants might be slightly bigger/smaller. For instance you are too long, and size which is advised by us won't fit you, then one size up will work. In cases when it is a loose, you should tailor it the way you want. Pants are always coming unhemmed, it is normal. We are giving opportunity to tailor the suit the way you want. Specifically, in your case we didn't receive any information with requested measurements. We would love to resolve your issue by exchanging your item, feel free to email me at [email protected]. I will take your case under personal control and make sure to consult you properly. In addition, we would love to provide 15% OFF for your next order as complimentary.