Reply from VIOSSI - Men's Slim Fit SuitsDec 4, 2025
We recognize your frustration that your purchase of Order #11225, which was a Final Sale item, could not be returned or exchanged without an additional cost.
For the benefit of others viewing this review, we want to clarify that the items purchased were part of a heavily discounted Final Sale collection. As clearly stated in our policy, which you can review on our website, Final Sale items are nonrefundable and nonexchangeable due to their significant price reductions.
Despite the firm policy regarding this special collection, the team acknowledged your situation as a first-time customer and decided to make an exception by offering you a manual exchange for a different size or style. This offer was made as a "special favor" because we genuinely wanted to assist you in finding a garment that worked.
However, processing returns and exchanges for heavily discounted items, which fall outside of our standard policies, requires manual labor, special processing, and reshipping costs. The $100 fee was presented solely to cover these associated costs for the special exception we offered, not as a profitable negotiation.
We stand by our policies for Final Sale items but will continue to look for ways to assist customers on a case-by-case basis when possible, as we did in your situation.
If you want to further discuss this, please email us at [email protected].
VIOSSI Customer Support Team
