VIP PetcareReviews of vippetcare.com

Horrible we traveled 30 minutes to show up at Tractor supply to be to be told they won't be doing shots. They had everyone leave because they said it was to hot in the store. It's Florida. Unreal. Horrible company.

STAY AWAY unless you want your dog psychologically damaged. They grabbed my 3 friendly standard poodles in a strong hold to give them their vaccinations. My dogs were treated like a very aggressive dog would have been handled. My 12 year old standard poodle was so scarred, she couldn't quit shaking. I thought she was going to have a stroke right there. Now, my 2 year old standard poodle, who I am training to be a therapy dog, is very scarred while I walk her in stores. She never showed any fear of anything before this experience. This bad experience was four months ago, and she still is reacting. This damage is not easy to repair. Spend a little more for a vet who knows your dog and treats them right.

I won't take my dog to them anymore. Every single visit they charge me for things I say I don't want. Most recently, my dog was a month overdue for his 3-year rabies shot. I got my dates mixed up. So the vet said she would have to do a 1-year rather than another 3-year shot. I agreed to that. But I told them he was not overdue for any of his other yearly vaccines as I had gotten them done elsewhere the previous year. After I paid my bill they informed me that they charged me for a temporary license. I was not asked about that until it was done. And I was told to come back in another month for follow up shots. I assumed this was a follow up for the shot. No, they gave him all the other shots that I said he was not overdue for just because they didn't have records it. They didn't believe me that he got his annuals the year before and gave him all new ones as if he was a puppy, which required boosters at the second visit. I paid well over $100 for a second round of shots that my dog didn't need. I could have taken him to the most expensive vet in town and still paid much less. And my dog would have gotten a checkup along with his shots. That is what I'll be doing from now on. I won't deal with this company ever again.

Took my puppy to get her vaccines. She had just recently been fixed as we had just adopted her. The tech who was checking us in picked her up to weigh her and the proceeded to drop her. He grabbed her by the pelvis to save her from hitting the floor as I pulled up on her leash. Her incision immediately started to swell and leak bloody fluid. The vet on duty looked at her and recommended she go immediately to emergency vet. We took her to the emergency vet and she was examined and had an ultrasound. She was fine except she had a seroma (a pocket of fluid from the trauma). Wrote to VIP to ask for reimbursement of the emergency vet bill as she did not have this before. They declined reimbursement as the guy checking us in said in the notes that he did that she already had it, which she did not I have pictures. I have been taking my dogs to this company for the past 18 years and never once had they ever picked up my puppy to weigh them. I am so disappointed with the service that we have received and want others to be aware of what can happen. Thank goodness that her stitches did not open up as then she would have need surgery again.

I am using vip petcare in Austin tx to keep my dogs on track with vaccines and heart worm and flea and tick medication. I used vip petcare two times this year with 4 of my dogs and i will continue to do so cause everyone was friendly ,professional give me good advices how to socialize one of my puppies more and what food and vitamins I should get for he’s skin issues. Prices for are reasonable and i got all my dogs paperwork on my email.

My mistake was ignoring my seasoned veterinary industry friends and failing to check online reviews before entrusting a team of well intentioned but entirely inept alleged vet "professionals" with my dogs. We used the clinic at the Palmyra, VA Tractor Supply. The vet, Dr. Brown, was lovely and had nice bedside manner and was good with the dogs, but ill-informed, uneducated and lacking in critical skills like how to do an effective blood draw. Watching her dig the needle around in two of my three dogs' legs to get blood was appalling. She also appears to have mid-administered the vaccine, doing it intramuscular rather than subcutaneous - resulting in excruciating pain in two of my three dogs and requiring an urgent visit to my general practice vet. Also turns out that every medication they recommended was the wrong kind for my dogs and all run the risk of creating catastrophic health issues for my dogs. When I called them to discuss and to STOP the order they were shipping and get a refund of the $550 worth of medications. They informed me that they already had filled the order, shipment was on the way and therefore there were no refunds. The one medication they *did* have and gave me ... they gave me the wrong dosage. My dogs collectively weigh about 45 pounds. The medication they gave me for ONE of my dogs was dosed for dogs weighing 51-100 pounds. The one good thing they're doing there is sending me the replacement and not charging me double. I called the customer service hotline to discuss and given what I am seeing in the reviews here it's no wonder that each call required my being on hold for 30 minutes before I spoke with someone. They talked a good game and claimed they would get it resolved ... but that clearly was just a delaying ploy since by the time I got to the third person the order "had just been filled and shipped". I came to this service as I'm out of work presently and hoped that I'd be able to save some money on medication. I spent nearly double what I'd spend at the vet, and now will be spending more as I have to purchase the medications that I can actually use. I'll be speaking directly with Tractor Supply as well because this reflects very poorly on their brand. UPDATE - I managed to get my situation resolved - not changing star rating based on the fact that it took somewhere between 9-10 hours of my time - on the phone, on hold, talking with a customer rep, getting escalated to someone else ... back and forth. It took nearly a full week to *finally* get a supervisor on the phone who addressed my issues. The good things - every customer service rep was personable, professional and polite. The interactions were positive and ultimately it was a good result. Thing is, there is zero reason that I should have had to take this much time to get resolution ... zero. Had the on-site service actually been good, it would have not been an issue. That it took me such an effort to get resolution speaks to broken internal communication and processes that desperately need fixing. Where these folks win is that the team is filled with great, well-intentioned people who really do want to help the customers. My guess is the issue comes from up top - management and ownership looking to make money ... not good.

Horrible customer service! Do not come here to get your dog vaccinated ! I took my dog here on March 9th according to them they"email you your dogs vaccinations paper" i still haven't received they are a poor excuse for a f.cking place of business that is a lawsuit .. what do yall have to hide ? If your thinking of coming here STAY FAR AWAY I don't know what they have going on maybe I need to bring the police to this location in order to get my dogs paperwork this is sad shouldn't have to go through this much trouble unless they aren't actually doing what they are supposed I have called and called them emailed them text NO RESPOND whatsoever and they will send u a link to "get your dogs vaccine email" then it states no email found but its okay I surely will be up there with the police about MY animals health and safety and concerns

I turned my dogs stool sample in to the vippetcare clinic at my local tractor supply on Sunday. On Monday I got an email that she has a parasite but I have tried for 2 days via the phone number and even tried the supposed live chat but have been completely unsuccessful at being able to get anyone on the phone or live chat. I can’t treat my dog until I know what the parasite is! They advertise they are here for you basically anytime ans this isn’t true! I even tried to speak to the live vet via the app that they advertise. Do yourself a favor and take your dog to your own vet where you can actually get answers and assistance instead of oh by the way your dog has a parasite and then no further information on what it is or how to treat! This is a money racket!