Vision Global WiFiReviews of visionglobalwifi.com

unit ran out of battery life everyday and had to use my cellular plan anyway.

Until it stopped, the Wifi device worked as expected. However, after using 5-10% of the purchased bandwidth, the device showed that I was at the limit and stopped working. The device and the company insist that i used all 500mb. I monitor the usage on my laptop and I used approximately 35mb of data TOTAL. No where near the 500 claimed. Luckily I was able to use public wifi to complete my trip. So my conclusion is that unless you purchase unlimited bandwidth, this device is completely useless.

We paid for 4G service. Received 3G most of the time. In addition, unreliable service in Rome, Italy and Paris, France. Not recommended if traveling to these countries. You are better off utilizing restaurant and cafe wifi. Would have given 1 star; but given 2 stars for responsive customer service. Excellent customer service. Unsatisfactory internet service. Not worth the price. Please check other service providers.

Customer service is great. But the hot spot battery doesn’t last all day. Couldn’t use Wi-Fi when I needed in the evening.

I rented this wifi device for a business trip overseas in Indonesia. The connection was fairly stable and the speed was ok, but the data limit is a real killer. The website claims that it can support of to 5 devices, but we only had 3 devices, and even that was too much for any business purposes. After checking morning emails and sending some replies, we were almost already at the data cap. The website does mention that data is throttled, but after 1/2 GB data usage it started to slow down, and at 1 GB is was completely useless (which usually happened by noon). After the first few days we (three people) only used the device for personal use, and even then we hardly made it through the day before hitting the data cap. We also noticed that even when no devices were connected, the data usage tracker on the device would show usage. I assume this is to connect/stay connected to the satellites, but when it has to use 100MB of the 1GB limit (10%), that's a lot taken away from the customer. We also noticed that the wifi isn't true wifi, in that it doesn't support certain file or data transfer types, such as sharing/uploading pictures. Bottom line: If you need a wifi device for light personal use for one or two people, this will get the job done. If you need anything else, look elsewhere.

I was traveling through Europe for 4-6 weeks so rented a pocket WiFi. The USB cable and/or outlet adapter that came with the unit (I’m not sure which one, perhaps both) were broken so I was unable to to charge the WiFi. When I wrote to Vision Global WiFi after the first day of use, their initial responses were only to ask me if I knew how to charge the unit and question whether or not I was doing it correctly. After 3 days of ensuring them that it wasn’t user error and that it was the equipment that was faulty, I asked them to send me a new charger. The response I received was that it would be cheaper for me to go out and buy one on my own rather than them sending one. I was told to save the receipt and I would be reimbursed upon return of the unit at the end of my trip. As far as I’m concerned, this is ridiculous customer service. Not only do they not inspect their products before they’re shipped but apparently it’s the customer’s responsibility to buy equipment for it. The WiFi itself worked fine but worst customer service I’ve experienced in a long time and I will not be using them again.

The pocket Wi-Fi wasn’t very reliable and work on one Street and want to work on the next

I used the Global Vision Wifi router for 15 days in Ghana, Africa and it worked very well while I was in Accra or the more populated areas. But I traveled to the northern Mole region for 8 days and the wifi router did not work at ALL. It's much like how when your cell phone service is stuck on "E" or Edge, and it seems like it's working but it's really not. I hated he fact that I couldn't send texts or update my mother on how I was. It was very extremely frustrating. If they're going to advertise for having service in Ghana, they need to make sure that the device is in range for networks in the entire region. I paid for 15 days of service and was only able to actually use it for about 5 or 6. But what I will say is that the discount I received was nice, rather than me paying $10 a day for the Verizon travel pass. I would've spent $150 extra on my bill and the Global Vision Wifi box was just over $100 for the full 2 weeks.