VitalChekReviews of vitalcheck.com

Going for an LA County Birth Certificate. They conceal the fact that they charge a fee of $27.50 until after you complete all of your information. You have to print out and complete the exact same mail-in form so the only value of that fee is that I don't need to stamp an envelope. I still have to print and notarize a document. What a joke.

I began filling out an application to receive a new birth certificate after I thought that I lost mine. I was on the last page and had filled everything out but had not submitted the application. I closed the page and decided to wait and see if I could find it. I did eventually find it, and decided not to submit my application. They still charged me even though I didn't submit the application and refused to give me a refund after I called them.

I never received my birth certificate, so I looked up Order Status on VitalChek's website and it stated that my order was canceled. They were initially charging me $38, but then showed that they kept $6 for the cancellation. I have no idea why my birth certificate order was canceled and why they kept $6. I still plan on running through my bank statements to see if the initial $38 was charged to my credit card. I would not trust this organization to get a copy of your birth certificate.

If I could give VitalChek negative stars, I would. My attempt to obtain a California birth certificate turned into an absurd carousel of incompetence and blatant deceit. Not once, not twice, but thrice, my orders were unceremoniously cancelled for reasons that can only be described as farcical. Each cancellation was a masterstroke in bureaucratic nonsense, leaving me bewildered and without the document I urgently needed. But it's not just the inefficiency that grates; it's the brazen financial exploitation. Each cancellation was accompanied by a fee - a clear indication that VitalChek’s business model thrives on customer misery. It's as if they are orchestrating these cancellations to extract every penny from customers under the guise of administrative errors. Their customer service is an oxymoron – there's no service to speak of. Responses are robotic, unhelpful, and frustratingly circular, leading nowhere but back to square one. It's a loop of despair, where you're made to feel like a mere pawn in their moneymaking scheme. VitalChek's practices aren't just unethical; they border on scam. They exploit the necessity of vital documents to run what seems like a well-oiled machine of deception. Their lack of transparency, hidden fees, and a seemingly deliberate ploy to prolong processes is nothing short of scandalous. I implore anyone needing vital records to steer clear of VitalChek. There are surely better, more honest services out there that respect their customers and understand the importance of these critical documents. VitalChek is not one of them. They are a textbook example of how a service should not be run, treating essential documents and their customers with utter disdain.

I placed an order for a Birth certificate in April. I was told I would receive it in mid November. I thought that time frame was crazy but had no other choices. Then when it did not come when it said it would I called the number. I sat on hold for 10 minutes finally hung up. Sent email! I was told it was delayed bc they were behind on their end. All of the testimonials I read on website said how fast everyone received their documents. Literally days or weeks. I have waited way too long. Most places would refund your money or at least a discount. They would do something to make it right. I was told they were sorry for the inconvenience. By the time I actually receive it it will be over 8 months I have waited. Totally unacceptable!

I had literally had the best experience with this service. I placed my order only 3 days ago and I received my birth certificate yesterday. When it said that the estimated day was 2 Days later I thought that was entirely unrealistic. And I honestly I was kind of worried after seeing other reviews, but then I received my birth certificate literally two days later and on schedule. I would recommend this to anyone :-)

Initiated request August 3rd, and didn't get a completion notification until Oct.11th (over 2mo), repeatedly told it was pending, and that further Documents were needed. Initially, was directed to send in Driver's License. A couple of months later I was told I needed to send in Birth Certificate???? Never directed to what other Documents. Phone calls made to Vital Check were NOT helpful and women that answered was VERY DISRESPECTFUL. Difficulty sending faxes, uploading documents to site. Obtaining my Father's Death Certificate was far MORE STRESSUL than it should have EVER been. All the delay caused my having to start ALL OVER regarding my Father's Estate in Oklahoma. Should NEVER take this long to obtain a Family Death Certificate.

This company refuses to refund my money even though the records were never received.