Bad
Based on 288 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
With VitalChek, easily order your government-issued vital records online including birth certificates, marriage records, death records and divorce records.
VitalChek (vitalcheck.com) has 288 customer reviews on Folks Told, with an average rating of 1.1 out of 5.
288 approved reviews, newest moderated first
MJ
Tried to order a Marriage Certificate - but wasn't warned beforehand that they need a document signed and dated in the presence of a Notary Public. Additionally, the Notary's stamp/seal must be legible. That's more work than just going and getting the certificate myself.
Jeff
Paid $21 for UPS next day air 4 days later still no delivery,one ordered through usps came days ago.dont waste your money on UPS or vital chek they said I would get a refund for shipping which was a lie!!!!
Anna B.
Negative stars with a "Do Not Use VitalChek" option. I need to get a certified copy of my birth certificate. I chose the VitalChek option, but no where in the online application do they provide the option to request a CERTIFIED copy. I found VitalChek's customer service phone number online, (of course they don't provide it in the application form), and held for a long time to ask re the certified copy option, but no one picked up. I didn't want to sit around all day waiting for someone to answer, (and from other bad reviews it sounds like they don't answer), so I emailed my question to VitalCheck's email. If I get a response, I will be floored. To find an answer to my question about certification, I called SF 311's equivalent and a live person who answered quickly told me my application form (which I will submit by postal mail as VitalChek is not an option) had to be notarized. No where in the VC application form did it say my form had to be notarized, and I don't understand how the mail-in application has to be notarized, but the emailed application does not. In any case, SF should do the online application for copy of birth certificate themselves, or find a third party provider better than VitalChek.
Tim B.
I would give a negative rating if I could. Twice I called them. No one ever answered, I was on hold for 47 minutes and 56 minutes respectively. Emailed them multiple times. I have no idea how or why this company exists.
Kilgore
A totally corrupted fraud of a company. Not to be trusted!!! They will rob you...you will get nothing!
Trenton G.
Ordered a death certificate and payed $20 extra for 1 day shipping and here I am 5 days after them shipping my order and I still havnt recieved it. I contact customer service and get no reply. I think I just got scammed.
Brent M.
Terrible service! Do not answer any questions and make the process as difficult as possible. Stay away!
Crystal P.
Money laundering. Never fails to get lost somewhere between vital check and the state. Either guarantee the service or offer refunds. I’m done losing $50 time and again being forced to use 3rd party services like this. Our government should not be outsourced!! I will drive the 500 miles at our current $1M/G fuel costs before trying this again.
