VitestyleReviews of vitestyle.com

Reply from VitestyleAug 6, 2026

Dear customer, We're sorry to hear that you're disappointed with your order and sincerely apologize for any inconvenience this has caused. However, we respectfully disagree with the claim that our company is committing fraud. We are a legitimate business that fulfills customer orders and is committed to resolving any issues that may arise. If you believe the item you received does not match your order, we kindly ask that you contact our support team via email with your order number and clear photos of the item received. This will allow us to investigate your case with our production team and provide an appropriate resolution, whether that be a replacement or a refund, if applicable. We understand your frustration, but serious accusations such as "fraud" or "rip-off" should be made with caution before the matter has been fully reviewed. We are always willing to work with our customers to resolve legitimate concerns. We appreciate your feedback and hope you'll give us the opportunity to make this right. Kind regards,

Reply from VitestyleAug 6, 2026

Dear customer, We're sorry to hear that you're disappointed with your experience and apologize for the inconvenience caused. We would like to clarify a few points. Your order included custom-made products, and when we informed you that additional production time was required, it was because the workshop needed to complete a new mold before manufacturing the remaining items. This was shared to explain the reason for the delay, not to mislead you. We also understand your concern that only part of your order has arrived. Partial shipments may occur when one item is ready before the others. We kindly ask you to contact our support team via email with your order number so we can check the status of the remaining decanters and provide you with an update. Regarding the comments about our business, we respectfully disagree with the claim that we are a scam. We are a legitimate company that manufactures and ships customer orders. Delays or production issues can occur, but they do not mean that we have any intention of deceiving our customers. Finally, we regret if any previous communication came across as impolite. That was never our intention. We strive to treat every customer with respect and ask for the same courtesy in return so that we can work together toward a satisfactory resolution. We appreciate your feedback and remain committed to resolving your order as quickly as possible. Please contact us via our official support email, and we'll be happy to assist you further. Kind regards,

Reply from VitestyleJul 10, 2026

Dear customer, We’re sorry to hear that you haven’t received your order yet and sincerely apologize for the inconvenience. To help us investigate your case, please contact our support team via our official email and provide your order number. Our team will check the current status of your order, verify the shipping information, and provide you with the latest update as soon as possible. If your order has already been shipped, we will also provide you with the tracking details. If there is an unexpected issue with the shipment, we will work with you to find the most appropriate solution. Thank you for your patience and understanding. We look forward to resolving this for you as quickly as possible. Kind regards,

Reply from VitestyleJul 10, 2026

Dear customer, We're sorry to hear that you're disappointed with your experience, and we sincerely apologize for the frustration this situation has caused. However, we respectfully disagree with the claim that our business is a scam. We are a legitimate company that processes and fulfills customer orders, and we are committed to resolving customer concerns fairly. Regarding communication, we apologize if you experienced delays in receiving a response. Due to a high volume of inquiries, our response times have occasionally been longer than usual. However, this does not mean that customer cases are being ignored. We also want to clarify that our customer support is primarily handled via email so that every case can be properly documented and tracked. If you have an unresolved refund request, please reply to your existing email thread with your order number, and our team will prioritize reviewing your case and provide an update as soon as possible. We understand your frustration, but we kindly ask that serious accusations such as "scam artists" be made with caution. We remain committed to resolving your case professionally and appreciate the opportunity to assist you. Kind regards,

Reply from VitestyleJul 10, 2026

Dear customer, We’re sincerely sorry for this situation and completely understand your frustration. According to the tracking information, the parcel was returned after a delivery issue. When a shipment is returned by the carrier, we must wait for the return to be confirmed before we can arrange a reshipment or provide another appropriate solution. We also apologize if you have not yet received a reply to your emails. Our customer support team has recently experienced a higher-than-normal volume of inquiries, which has unfortunately resulted in longer response times. However, your request has not been ignored. We kindly ask you to contact us again via email with your order number. Our team will prioritize your case and provide the most appropriate solution, whether that is a reshipment or a refund, depending on the status of the returned parcel. Thank you for your patience, and we sincerely apologize again for the inconvenience caused. Kind regards, ------------------ Bonjour, Nous sommes sincèrement désolés pour cette situation et comprenons parfaitement votre frustration. D'après les informations de suivi, le colis a effectivement été retourné après un problème de livraison. Une fois qu'un colis est renvoyé par le transporteur, nous devons attendre sa confirmation de retour avant de pouvoir proposer une nouvelle expédition ou une autre solution. Nous nous excusons également si vous n'avez pas encore reçu de réponse à vos e-mails. Notre service client a récemment reçu un volume de demandes plus élevé que d'habitude, ce qui a malheureusement entraîné des délais de réponse plus longs. Toutefois, votre demande n'a pas été ignorée. Nous vous invitons à nous recontacter par e-mail avec votre numéro de commande. Notre équipe examinera votre dossier en priorité et vous proposera la solution la plus adaptée, qu'il s'agisse d'une réexpédition ou d'un remboursement, selon le statut du colis retourné. Nous vous remercions pour votre patience et vous présentons une nouvelle fois nos excuses pour les désagréments occasionnés.

Reply from VitestyleJul 10, 2026

Dear customer, We’re sincerely sorry that your order has taken longer than expected and understand how disappointing this must be. The estimated delivery time provided on our website is based on normal production and shipping conditions. Occasionally, unexpected factors such as high order volumes, production delays, or carrier processing times may extend the overall delivery timeframe. If you have not yet received your order, we kindly ask you to contact our support team via our official email with your order number. We will check the latest status of your order, provide you with an update, and work toward the most appropriate resolution if any issue has occurred. We sincerely apologize for the inconvenience and appreciate your patience and understanding. Our team is committed to ensuring your order is resolved as quickly as possible. Kind regards,

Reply from VitestyleJun 29, 2026

Hello, We are sincerely sorry to hear that you still have not received your order HIEU-VITS52500. We completely understand your concern. To investigate this matter properly, please contact our customer support team via email. Our team will be able to provide all available tracking information and the proof of delivery supplied by the carrier so that we can determine what may have happened to your parcel. Please note that in some cases, parcels marked as delivered may have been left with a neighbor, family member, or in a secure location designated by the carrier. Kindly contact us through our official support email with your order number so that we can prioritize your case and assist you in resolving this issue. We apologize for the inconvenience and remain committed to helping you. ------------ Bonjour, Nous sommes sincèrement désolés d'apprendre que vous n'avez toujours pas reçu votre commande HIEU-VITS52500. Nous comprenons parfaitement votre inquiétude. Afin de vérifier précisément la situation, nous vous invitons à contacter notre service client par e-mail. Notre équipe pourra vous fournir toutes les informations de suivi disponibles ainsi que la preuve de livraison fournie par le transporteur, afin de déterminer ce qui a pu se passer avec votre colis. Veuillez noter que, dans certains cas, un colis marqué comme livré peut avoir été remis à un voisin, à un membre de la famille ou déposé dans un endroit sécurisé par le transporteur. Merci de nous contacter via notre adresse e-mail officielle avec votre numéro de commande afin que nous puissions examiner votre dossier en priorité et vous aider à résoudre ce problème. Nous nous excusons pour les désagréments occasionnés et restons à votre disposition pour vous assister.

Reply from VitestyleJun 3, 2026

Dear customer, We’re sorry to hear that you’re dissatisfied with your experience and apologize for any frustration this situation may have caused. However, we would like to clarify a few points. We do not advertise or sell products as official branded merchandise unless explicitly stated. If there has been any misunderstanding regarding the product description, we would appreciate the opportunity to review the details of your order. We also take reports of damaged items seriously. If your item arrived damaged, our support team would normally require photos and order information to assess the issue and determine the appropriate resolution. Regarding your refund request, we sincerely apologize if you have experienced delays in communication. Due to a high volume of inquiries, response times may occasionally be longer than expected. However, this does not mean your case has been ignored or abandoned. We kindly ask that you contact our support team again via email with your order number and any relevant photos. Our team will review your case and work toward an appropriate resolution. We appreciate your feedback and apologize again for the inconvenience caused. Kind regards,