Vivi Electric BikeReviews of viviebike.com

Reply from Vivi Electric BikeAug 6, 2026

Dear customer, We sincerely apologize for the three-month delay in receiving your battery base mount. We understand how frustrating the wait must have been. Please be assured that we are actively looking into alternative solutions to improve our supply chain and prevent this from happening again. Thank you for your patience.

Reply from Vivi Electric BikeNov 17, 2025

Dear Customer: Hello. We apologize for the unpleasant shopping experience. Currently, because mountain bikes and city commuter bikes use the same manual for multiple models, there may be some confusion, which may cause problems with your product assembly. We are currently optimizing the manual and hope to provide customers with a more comprehensive, clear, and easy-to-understand version in the future. If you have any assembly problems, you can refer to our product page and the assembly videos on YouTube for guidance. Regarding the tire leak issue, we are unsure whether it's due to damage to the e-bike or simply insufficient air. Under normal circumstances, our electric bicycles are not fully inflated when shipped to avoid malfunctions. Please check your tires. If any damage is found, please contact our after-sales customer service at [email protected] to apply for a free replacement. If your bike has already been repaired at a bicycle shop, please request a repair invoice from the shop and contact our after-sales customer service to apply for after-sales repair compensation.

Reply from Vivi Electric BikeOct 30, 2025

Dear Customer: Hello. Due to differences in seatpost dimensions between our new and old bicycle saddle models, there may be slight variations. This could result in you ordering the wrong item or receiving the wrong shipment. Please contact our after-sales customer service at [email protected], sending a picture of your bicycle model and the vehicle label information from your frame. Our customer service will then match the correct saddle and send it to you free of charge.

Reply from Vivi Electric BikeOct 24, 2025

Dear Partner: Thank you for bringing this to our attention. For affiliate commission issues, please email [email protected] with your affiliate ID. Our team will respond within 24 hours. Thank you!

Reply from Vivi Electric BikeSep 12, 2025

Dear Customer, Hello. Thank you for your review. We apologize that due to shipping issues, the e-bike you received may have missing components and scratches. We sincerely apologize for this. You can contact our customer service email to request component replacement and compensation for scratch repair costs. Our bicycles are factory-set with tight brakes and folding mechanism to ensure a safe first ride. Loose brakes and folding quick releases can easily cause frame bending, collisions, and falls when riding at high speeds. Regarding our customer service's request for photos, this isn't due to any suspicion on our part. Rather, our customer service team, without sufficient order information, cannot determine the model of your bicycle or the cause of the damaged, missing, or faulty components. Therefore, we require information and screenshots so that our customer service staff can assess your order and the problem and provide you with the best possible solution. If necessary, we can provide feedback to our technical engineers through the fault information to provide necessary technical support. Thank you again for your feedback and support. We will be happy to serve you wholeheartedly. Thank you!

Reply from Vivi Electric BikeApr 11, 2025

Dear customer: Hello. We are deeply sorry for the bad shopping experience you have. If you cannot fold your bicycle, please contact our after-sales customer service as soon as possible via email ([email protected]) and tell the customer service about the problem you encountered. They will solve it for you as soon as possible. Thank you!

Reply from Vivi Electric BikeDec 5, 2024

Dear customer, Hello. We are deeply sorry for the bad shopping experience you have. If your bicycle tire bursts, please contact our after-sales customer service ([email protected]) as soon as possible by email. Provide your order number and pictures of the ruptured tire to the customer service. They will contact professionals to perform a technical diagnosis for your bike and send you the new tires. In addition, we recommend that you keep the tire pressure between 30-60psi before riding, and check whether the tire is intact.

Reply from Vivi Electric BikeAug 7, 2024

Dear Customer: Hello. If you need to buy a new motor, please contact our after-sales customer service (email: [email protected]), tell the customer service your vehicle model and provide your original motor label image information. They will send you the corresponding purchase link, thank you.