Vivimu.comReviews of vivimu.com

I've been using Vivimu for close to 3 years. In that time I've only ever recieved one late package. It was 2-3 days late. BUT they were extremely upfront with me, and let me know they were short staffed. To make up such a minor problem, gave me a 40% discount, and refunded my shipping cost. Haters are going to hate, but I wouldn't let it sway my decision to continue using Vivimu.

I emailed them, they got back and told me they had a storewide sale and they are backed up with orders. It's been 10 days 😪 and no tracking number. Hope I can get back my money.

I have ordered from this website on multiple occasions, and my most recent experience has left me not wanting to return. It took them 11 days to ship my order and they didn't even send me everything I paid for. I reached out to customer service 3x before I got a response, over 2 days (and a weekend). When I finally did get a response they said that processing usually takes 48hrs, but they're having delays and its taking up to an extra 3 days. Then, they told me it would be shipped out monday, and it didn't get shipped until wednesday, because apparently one of the items they claimed to have in stock was actually out of stock and they had to wait to send my order until it was back in stock. They offered me a 40% off coupon on my next order, however, the prices on most of the good stuff are exorbitant and you can find the exact same thing for cheaper, even with the discount its STILL MORE EXPENSIVE than other vendors of the same product. They really screwed up though, when I finally got my order today, and I realized they had not sent me the correct amount for one of the products I ordered. They sent me 1/3 of it. Not only that, but the 1/3 i did receive was less than advertised. I have contacted customer service, AGAIN, and am waiting to hear back about the missing product.

Wonderful people there that are helpful when you need to contact them, products are one of the best 'bang for your buck' as well as safe and pure products! Good reason I've been using their site for almost 2 years!

I recently had an issue with an order from Vivimu, but after contacting support and explaining it in detail, they proceeded to resolve the issue quickly and professionally. Issues happen with any company, but what makes a difference is how they resolve it and I really appreciate their prompt replies and quick resolution.

Fantastic experience. When I received my order, the extreme cold had caused the glass container of the D9 Amber I purchased and once I initiated a help ticket, Ashley was with me from step one. She made the process easy, understandable, and stress free. I will definitely be shopping again, thank you!

Currently waiting on an order to change 3 days in. I have never ordered from them and already have done problems i'll keep you all posted.

I’ve been buying herbal distillates from Vivimu for a while, however their customer service and shipping departments have really gone down hill. It’s gone from 1-2 days for shipping to now they consistently take 4-5 days to ship my orders. I’ve reached out to them and they first tried to tell me to read their FAQ that they are allowed to take up to 5 days to ship. Shortly after leaving a 3 star review on their site, their “admin” emailed me and said they were sorry I had a bad experience and offered me a 40% off coupon but also stated they resolved the personnel issue which was delaying shipping. I did not use the coupon but trusted they had resolved their issue and placed an order. It shipped in 4 days. I replied to the admins email again and was refunded my shipping charges. I’ve tried ordering once more and this order took 5 days to ship and when I emailed the same email that reached out to me, I was told to read their FAQ and not to email them at the email that I only had because they reached out and gave it to me. Had they not assured me they had made changes to resolve their issue, I never would have shopped with them again but I felt their response to me was worthy of giving them another chance but boy was I wrong. Theres at least 4-5 companies that resell this distillate at the exact same price, so I’d recommend sticking with one of those guys over Vivimu.