VivintReviews of vivint.security

Vivint just plains sucks. I had canceled Vivint and the technician had come out to remove their system and waa supposed to put my ADT equipment back up. But to my knowledge he got a call from his boss telling him to stop doing anything bcuz of so called regulations. So then I was hot and angry bcuz this was agreed upon before the technician came to uninstall the system. So then I had to call ADT to cone out and install their equipment back up in my house and charged me $253 for the service call. The ADT management i called and talked with told me to call and pressure Vivint to reimburse me back that money I had paid to ADT and be refunded. This had better happen I get my money back or I will file complaint with BETTER BUSINESS BERAUE or legal action. I would never refer anyone to join with Vivint bcuz they are not reliable and professional company period

A sales rep came through the neighborhood aggravating me while I was out in the yard doing some work. I kept trying to see if he worked for a legit company because I didn't see any representation of who he was working for. He asked me a lot of nosy personal questions like the age of my car, if I had a carport which I didn't, if I live by myself or with a husband/ boyfriend. I told him several times that buying anything right now was not in the budget. I also told him that I had a roommate and that we already had a security system. He tried every explanation trying to get me to switch over to this company and I told him no. He even said he would come back and ask my roommate about it and I told him I would not advise that. The nosy personal questions were completely out of line and therefore I told him whatever I wanted to just to get rid of him. All that information is totally none of his business or anybody else's. The point is if the customer is not interested in what you're selling please leave and don't keep pressuring to sell something because you're only aggravating the person you're trying to sell it to.

Called in to report repeated Backdoor Censor going offline. I have been a Vivint Security customer for years, but upgraded my system at the end of 2024. I asked them to check my System, I'm regularly rebooting or having to bypass my backdoor. They said they'd send me another Censor, but I'm 70, disabled and asked for a tech, she said for $99. I just bought new equipment, they used to send Techs. UNBELIEVABLE I UPGRADED BECAUSE OF MY AGE, CONDITION AND LIVE ALONE. IF I KNEW THEY CHANGED THEIR CUSTOMER SUPPORT POLICIES, I WOULD HAVE GONE SOMEWHERE ELSE.

This place is trash I bought cameras and had them installed and it hasn’t been working right every since it gos off line all the time and the rep lied stated he came out to my house he called this bull shit I was charged 200.00 for that guy to come out and he didn’t put the panel on the wall crappy defect system don’t do business this this company they was sued for cheating customer they unprofessional liers my son referred me to this company he’s been with them for years as well as my sister they cheat the elderly I live in a apartment they live in houses so they have way more cameras but my was a defect they don’t care they lie cheat steal

I left a review on my bad experience with vivint. I bought a security system based on lies from the salesman. Vivint system is not compatible with Deako smart switches. Vivint contacted me and told me they will NOT do anything to help me. I have to pay for a system that will not control my house. It also will not control my garage door. DO NOT BUY INTO THE LIES!

-1 Star Rating Vivint is extremely unethical. They locked me into a three-year contract for a product that barely functions. My home is insecure most of the time, and now they want to charge an additional monthly fee to service their faulty equipment. I’m already paying two hefty monthly payments—one for the service and another for the equipment. It seems they can’t attract new customers due to their poor business practices, so they resort to squeezing money out of their existing customers who are stuck in contracts. If you’re considering signing up, be prepared for plenty of bait-and-switch tactics.

Do not purchase from this company! We selected Vivint for our home security system due to the excellent reviews and the option for professional installation. The techs cancelled installation twice, once the night before and the second time an hour before. After the second time, I told the company I was not interested in using their services as I could not keep rearranging my schedule for them to cancel at the last minute. The sales person I spoke with told me he would personally follow up and ensure that the installation would occur as scheduled and that I could cancel within 14 days of installation if not satisfied. He reached out to me twice in the lead up to the appointment to confirm the tech would arrive. On the day of the installation, we were informed 30 minutes before the 4 hour arrival ended that tech would arrive outside of the scheduled window. In the course of the installation, the tech drilled holes in our wall in a living area without permission and then snaked the cable up the wall and stapled it for one of the security camera. To make matters worse, the camera he installed did not work. He told my husband that the camera should come online in a day or two and reach out if there was an issue. The camera never came online. As instructed, I sent a text to the technician and received no response. After a day or two of waiting, I contacted Vivint and was told that I would be charged for a tech to come out to fix the problem. After having them verify the camera never worked, they agreed to send out a tech to fix the issue for no charge, but they could schedule me in a day or later (November 18). Due to work, I opted for later. The day before the "14 day trial" ended, I noted the doorbell did not ring except for outside of the house. This issue coupled with the nonfunctional camera, the terrible service, and shoddy installation made me decide to cancel. I called the company to cancel and was told after being on the phone with them for 47 minutes that they had no record of the "14 day trial" and the best resolution they could offer would be to place us on a standby list for a tech and provide 2 free months of service. The call abruptly was disconnected at that point. I tried calling back to confirm this would be done and could not get in contact with the person that provided this offer. I called again today, and was told no one could help me until Monday. I expect it will be another 47+ minute phone call with no resolution. Don't choose this company. We will be escalating this issue until they take back their defective equipment and repair my walls.

Talk about bait and switch! Beware, 3 days to cancel once contract is signed. Purchased the upgraded service package. Constant rescheduling of service while house is not secured.