Poor
Based on 563 reviews
VM Innovations2.0Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At VMInnovations, we believe life is better when you have the right gear to enjoy it. For over a decade, we’ve been helping families and adventurers make the most of every season with high-quality outdoor, home, and garden products built to last.From backyard fun to durable home essentials, we specialize in goods that bring convenience, comfort, and joy to your everyday life. We’re passionate about offering the best prices, backed by free, fast delivery—so you can spend less time waiting and more time enjoying.Whether you’re upgrading your outdoor space, enhancing your home, or shopping for durable gear, VMInnovations is your trusted partner for products that perform and a shopping experience that’s as easy as it is reliable.
VM Innovations (vminnovations.com) has 563 customer reviews on Folks Told, with an average rating of 2.0 out of 5.
Showing 407 reviews with 1 star · Clear filters
Bruce D.
I recently purchased a pool and needed to return it. This was hands downs the worst experience I have ever had with a return purchase. I caught them in lie after lie. DO NOT do business with these people
Reply from VM InnovationsMay 8, 2021
I am very sorry for any trouble you had with returning this item. As the return has been delivered to us, a full refund has been processed.
Susie
Ordered a pool pump on April 16, 2021. Got an e-mail saying item has shipped. I called VM Express to see where the item was on April 21,2021. Customer service rep says, item has shipped but can’t provide tracking info. and when I called a second time the representative said label was lost. Hmmmm this seems really shady. Oh and I live in Las Vegas and the pump I ordered is supposedly coming from Nevada. I could walk to the warehouse and pick the pump up quicker than they can deliver. What a joke.
Reply from VM InnovationsApr 21, 2021
I'm sorry for any issues related to this order. Please reach out to us directly and we would be happy to either reship the item or issue a full refund, whichever works best for you. VM Innovations (866) 639-9320
Brianna C.
Cant figure out why your still in business. You drain the market for household is just so you can triple prices.
Reply from VM InnovationsApr 20, 2021
I am sorry that the price of our products are higher than you were hoping. The market price of our items may fluctuate automatically based on a variety of factors. At this time, the price being shown is what the item is currently selling for so we would be unable to adjust it in any way and I am sorry for any trouble this causes. Feel free to check back on this item at a later date to see if there are any changes or promotions running at the time. Let us be clear that we do not partake in price gouging and are compliant in all laws related to price gouging. If you have any additional questions please reach out to our team directly at 866-639-9320.
Stephanie
VM Express innovations will sell you defective products. Do not buy! Total waste of money. They sold me a pool liner with pin holes. I reached out to vm Express and they offered $20.00 off Wow just Wow the pool liner is junk. Pinholes are popping up all over it and we haven't even used it yet. Thanks for Nothing!
Reply from VM InnovationsApr 19, 2021
Hello Stephanie, I apologize if you received a defective product. We receive our products directly from the manufacturer, so that should never be the case. We would be happy to assist you further with this via a refund or replacement. Please reach out to us directly and we would love to get this straightened out!
Mark B.
They misled me into buying soil on Amazon for $151/10 bags. Come to find out they are the small bags that are 1/3 the size of the big ones.
Reply from VM InnovationsApr 19, 2021
Hi Mark, I am so sorry that you found one of our listings to be misleading. We do our best to provide the most accurate descriptions on the marketplace. We would be happy to assist further, as well as fix any incorrect information on Amazon's detail page.
J S.
Terrible customer service. Ordered a trampoline through Target shipped through VM. We were shipped parts in 3 boxes for 2 different trampolines. (Only after we called to get all the boxes and one box was missing) Since we opened all the parts and layed them out, not sure which parts go with the right and wrong trampoline now. Will not send the correct trampoline out so we can return all the parts that were sent. Huge mess. This has been going on for a month now. We were now given ONE shipping label to return for THREE boxes of parts. Totally on them and their mishap and we are having to deal with how to repackage and ship these 3 huge boxes of parts back when they sent the wrong order. So ridiculous. Will never order anything that is shipped through this company again and will be sure to let everyone I know and leave a review on Target for the trampoline that we never received!
Reply from VM InnovationsApr 19, 2021
Hello, I'm very sorry about the issues experienced with this order. Unfortunately, I can not identify your order based on the information provided here in order to provide additional return labels. However, if you reach out to us directly, we would be happy to send the prepaid labels. Again, I'm sorry for the inconvenience and I hope we can make this right.
Paul H.
Very poor i bought a 12×30 pool for 450.00 dollars and then i see the same exact pool with pump and filter for 189.99 i lost 230.00 dollars going threw them BOY WAS I WRONG and they say we can't do anything about it .THEY SHOULD BE REPORTED TO THE B.B.B. FOR WAY OVER PRICING.
Reply from VM InnovationsApr 15, 2021
I am sorry that the price of our pool products are higher than you were hoping. The market price of our items may fluctuate automatically based on a variety of factors. At this time, the price being shown is what the item is currently selling for so we would be unable to adjust it in any way and I am sorry for any trouble this causes. Feel free to check back on this item at a later date to see if there are any changes or promotions running at the time. Let us be clear that we do not partake in price gouging and are compliant in all laws related to price gouging. If you have any additional questions please reach out to our team directly at 866-639-9320.
Jennifer S.
AWFUL experience. I bought a kids bed (Intex Kids Inflatable Raised Frame Bumper Bed) 5 months ago and it already has begun deflating/has a leak. When I called the company, Patty the customer service rep told me the product only has a 90-day warranty so they won’t do anything about it. When I very politely asked her what she thought about the fact that I’d basically paid 50$ for a disposable bed, Patty HUNG UP on me and when I tried calling back, the line was somehow busy (1-866-639-9320). I understand that air mattresses aren’t meant to last forever but I definitely expect something to last longer than 5 months when I paid 50$ for it and a <30 lb child is sleeping on it once in a while. Before hanging up on me, Patty suggested I wipe the whole thing down with super soapy water to see if I could find the leak and then patch it...so leaving me with a soaked and soapy sticky kids’ bed and no guarantee it can be fixed. Unbelievable. DO NOT BUY ANYTHING FROM THIS COMPANY.
Reply from VM InnovationsApr 7, 2021
Hi Jennifer, I'm very sorry about the negative experience you had with us. Unfortunately, we had technical issues yesterday, which caused all of our phone lines go down for a short period of time. I can confirm that the representative you spoke with did not disconnect the call intentionally. Unfortunately, because your order was well beyond the 90 day return window (nearly 180 days), we are unable to issue a refund or exchange. I apologize for this inconvenience.
