Poor
Based on 563 reviews
VM Innovations2.0Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At VMInnovations, we believe life is better when you have the right gear to enjoy it. For over a decade, we’ve been helping families and adventurers make the most of every season with high-quality outdoor, home, and garden products built to last.From backyard fun to durable home essentials, we specialize in goods that bring convenience, comfort, and joy to your everyday life. We’re passionate about offering the best prices, backed by free, fast delivery—so you can spend less time waiting and more time enjoying.Whether you’re upgrading your outdoor space, enhancing your home, or shopping for durable gear, VMInnovations is your trusted partner for products that perform and a shopping experience that’s as easy as it is reliable.
VM Innovations (vminnovations.com) has 563 customer reviews on Folks Told, with an average rating of 2.0 out of 5.
Showing 407 reviews with 1 star · Clear filters
Virginia Leblanc V.
Took 14 days to tell me that it was out of stock. Waste of my time.
Reply from VM InnovationsJun 22, 2020
Hello Virginia, Thank you for taking the time to get in touch with us. I am so sorry to hear that we did not inform you in a timely manner that the item is out of stock. I was unable to locate your order specifically to fully understand the situation. Rest assured, if there is anything else we can do, we would be happy to help!
Andrea G.
DO NOT ORDER FROM THIS COMPANY! I ordered a pool that was supposed to come with sand filter and pump. They refused to Send me my items or refund me. I was over the 30 day mark by 10 days. I didn’t realize this was missing until we were putting pool together! I spent a lot of money on my pool and now have to come up with more money for a pump and filter I already paid for!
Reply from VM InnovationsJun 22, 2020
Hello Andrea, It appears we were only able to cancel one package of the set when a cancellation was opened. At this time we would be more than happy to assist with a replacement pump or have the items returned for a refund. Please let us know how you'd like to proceed.
Melissa G.
Oh no. I'm afraid I should have read more reviews before buying from these people and now fear I'm in the middle of the same boat. I ordered a 12x24 summer waves pool. Had the yard excavated to fit that. Then I recieved an 18' round off brand pool. So of course this won't fit. I contacted VM Express, and after a few days they finally responded saying to send it back for the refund. They wanted me to haul a 250lb package to UPS and pay the shipping (around $200!) So I said no, that's ridiculous they made the mistake and they need to pick it up and pay the shipping. They seemingly agreed, but then never arranged a pickup. I keep emailing and calling, I get a busy tone or email response saying they need my personal email address to arrange pickup SHADY! We are now nearly 3 weeks in, no pool, no refund to buy a pool from a more reputable vendor, and heartbroken kids.
Reply from VM InnovationsJun 22, 2020
Hello Melissa, I am so sorry to hear the item you received was not what you were expecting. At this time we have set up a pick up directly from your home tomorrow for a full refund. We do not expect you to pay return shipping at this time as it was our mistake. I apologize for the inconvenience.
Brittany J.
I placed a order june 16th with a guarenteed delivery for june 18th. Its now June 18th and the shipping company is telling me my my package hasn't even been dropped off. I now have to postpone my trip to wait for a package that was supposed to be here today ! It was a gift. I ordered it from them because they had the 2 day delivery option. A order i placed with another company AFTER them is already shipped and on its way yet my tracking with this order has not even moved. Only a label created. Its ridiculous.
Reply from VM InnovationsJun 22, 2020
Hello Brittany, I am so sorry to hear your experience with us wasn't what you expected. It appears your order was marked as delivered on 6/19/2020. This was a day later than expected as the order wasn't placed until our cut off time on the 17th. I apologize for any inconvenience this may have caused. If you need assistance with the product, please let us know!
Lianne B.
On June 10th 2020 I purchased a Excursion 5 boat and a motor mount from VM Express. They only delivered the mode amount I did not receive my boat. I have called them numerously and I have emailed them Half the time you can't get through to them on the phone and they don't answer emails. I called FedEx to see if they had my boat with my order number and they said they had the shipping label but the company never sent them the boat. I have now asked eBay for help and they will investigate !! My next step is calling the better business bureau.!! 249.00 of them taking my money out of my account is no joke !!!😠 I am not done dealing with this and today is June 17th and was promised my boat three days ago!! Now I tried to call them and it hangs up on me !! Please do not order anything from this so called Company !! I will get results because I might just call new 7 next !!
Reply from VM InnovationsJun 22, 2020
Hello Lianne, I am so sorry to hear that the boat did not arrive on time. After taking a closer look, the original tracking ID for the boat did not update as typical. It appears that at this time a replacement boat was reshipped via FedEx and is scheduled for delivery by Thursday this week. At this time, I have emailed the tracking details to you directly!
Kevin P.
How are these people still in business?!? Liars, thieves and crooks. They sell stuff they don't have, then if you try to get refund, they ask you to return the item you never received. Their con on most items is based on you returning the item at 50% the value you paid regardless of the situation. They skim enough money off consumers not to care These people are parasites and need to be eliminated! No communication. No information. No class at all. Avoid this seller at all costs!
Reply from VM InnovationsJun 17, 2020
Hello Kevin, I am so sorry your experience with us is not what you were expecting. We would never ask you to return an item you did not receive if we are fully aware of the situation. A 50% restocking fee would only be charged if the item is returned in an unusable or damaged condition. Our team is available daily for support via phone and email if you need assistance with a current order. While response times are a bit longer than usual, rest assured we are here to help as best we can!
Keith S.
Absolutely hands down the worst company I have ever dealt with. I ordered a hot tub. Less than a half hour after purchasing I sent an email requesting to cancel my order. The next day, I received an email back stating it was to late to cancel because the hot tub already shipped. That was on Sunday, it is now Friday and according to my account the hit tub is still in their warehouse. Their website says same day fast and free shipping, yet 5 days later its still in their warehouse and I can't cancel my order. They will not answer the phone and it takes days for them to email me back. I would gladly pay more somewhere else for better customer service. Do yourself a favor and stay far, far, away from this company.
Reply from VM InnovationsJun 17, 2020
Hello Keith, I am so sorry we were unable to cancel your order prior to shipment. Once an order is placed, we are unable to guarantee cancellations. Our team does move extremely quickly and this item had already left our facility by the time your cancellation request was received. At this time, if you'd like to return the item, we would be happy to take on some of the cost of return shipping. If you'd like to move forward with this option, please contact our team directly.
JL
Never, ever order from VM! Was redirected from Target's web site (they share in the shame, by associating with this duplicitous company) wanting to order a 10' pool. Picture on VM's site showed a pool and description showed pool pump and cover. Only thing missing was the comma. Misleading!
Reply from VM InnovationsJun 12, 2020
Hello JL, I am so sorry that the item you ordered was not what you were expecting. I have reported this issue to our content team for review as soon as possible. We appreciate your feedback and letting us know!
