Bad
Based on 185 reviews
Volcom1.8Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Volcom is a skate, surf & swimwear, and snowboarding lifestyle brand that creates durable, stylish clothing and accessories for every occasion.
Volcom (volcom.com) has 185 customer reviews on Folks Told, with an average rating of 1.8 out of 5.
185 approved reviews, newest moderated first
Paula
Hice un pedido de un polar en la talla XL y me ha llegado una talla S, no quieren hacerse cargo de los gastos de devolución, ni tampoco de los del envío. No os recomiendo comprar tienen muy mala atención, además de no tener mi pedido correcto me hacen responsable de todos los gastos de su error.
Diego
Ayer por la tarde acudí a la tienda Volcom de Viladecans, Barcelona. Hice una compra por el valor de 215,60€ y mientras la chica la cual se llamaba Fiorella estaba cobrando le pregunté el precio de un gorro, me dijo que se lo diera para pasarlo por caja y averiguar el precio, me dijo que era de 16€, después, lo cogí yo mismo, le dije que no me interesaba y lo VOLVÍ A COLGAR EN SU RESPECTIVO LUGAR, pero FIORELLA no quitó el producto de mi factura. Al llegar a casa me doy cuenta de que me ha cobrado un producto que NO ME LLEVÉ y viéndome ella como lo dejaba en su lugar! Hoy por la mañana llamé a Volcom de Viladecans y la encargada de tienda me dice que lo iban a revisar, me llama más tarde y me dice que NO SOBRA NINGÚN GORRO PONIENDO EN DUDA MI QUEJA!!! Y ENCIMA NO QUIEREN REVISAR LAS CAMARAS!!! Gasté 215 euros, no me iba de pagar unos euros más por un gorro, pero el tema es que no me llevé ese producto, me lo cobraron y ahora no me quieren devolver el dinero!! EXIJO UNA SOLUCIÓN INMEDIATA, NO QUIERO PERDER MÁS TIEMPO CON ESTE PROBLEMA Y UNA COMPENSACIÓN POR TODO LO QUE ME ESTÁ OCASIONANDO. QUIERO QUE SE LE ABRA UN EXPEDIENTE A LA ENCARGADA DE VOLCOM VILADECANS PORQUE ME HA FALTADO EL RESPETO Y NO ME HA QUERIDO DECIR SU NOMBRE NI PASAR UN JEFE SUPERIOR, ASI COMO TAMBIÉN A LA EMPLEADA LA CUAL ME LO HIZO A PROPÓSITO PORQUE ELLA MISMA VIO COMO DEJABA EL PRODUCTO. TENGO LA LLAMADA GRABADA, O ME LO SOLUCIONAN Y ME DAN UNA SOLUCION O ME PONDRÉ EN CONTACTO CON MIS ABOGADOS Y AGOTARÉ TODAS LAS VIAS LEGALES.
Rudeboy D.
Experiência péssima ,.pela 2* vez de compra pela internet, por site da loja volcon Brasil...falta de compretimento da marca, e da logística, mal atendimento online sem nenhuma previsão, nenhum suporte ao cliente... As 2x vezes as compras avista no pix acima de $200/300 deu ruim... Isso que não estamos em festas p de fim de ano e tal, e a demora pra entregar os produtos no endereço indicado por oiline do site da volcon Brasil...muito insatisfeito, chateado, decepcionado , frustado e ignorado c atendimento em geral com cliente em si....não compro mais pela site da volcon Brasil.....precisam mudar a política com os clientes da marca e não desejo isso pra nenhum cliente da volcon Brasil ...
Jose B.
Acabo de recibir un pantalón franela VOLCOM muy delgado simple sin sofá para ajustar la cintura los Bolsillos rotos
Jamie B.
I wish I had seen these reviews before I ordered... A friend of mine loves the Volcom brand, I thought I'd buy him a nice Christmas present, right now I wish i'd just punched myself in the crotch instead, he'd have found it funny and it would have been a better experience for me too. Originally I placed and order for a hoodie, it was cancelled due to no stock. I received a small discount voucher for my inconvenience so thought anyone can make a mistake and went to make another choice. I then chose a different hoodie, and also a cheeky beanie for my bud paid for (in part) by the nice discount. I would have been better off licking a car battery. Second order placed, paid, then shock horror cancelled - and this time I was told the refund would be for the hoodie - less my discount! So I have lost my discount, and my hoodie and right now I have zero refunds showing on my account. I called customer service, and was told that they have dispatched the beanie so I will have to wait for that to be resolved before they can give me my money back!!!! This is not customer service - right now it feels a little like robbery. If I haven't had the refund in the next few days I am going to have to start the process of raising a dispute with my bank - which is as much fun as stubbing my toe. All the while I am out of pocket and my buddy doesnt have a christmas present. If you have got this far reading this review. Save yourself a load of trouble - dont order from Volcom. My experience tells me you would be better off giving yourself a paper cut between your toes. Avoid. If I could give them less than one star I would. Do not recommend.
Philipp H.
Keine Email Trackingnummer etc. nach Bestellung erhalten. Kann den Status der Bestellung nicht einsehen/nachvollziehen. Bestellung erfolgte vor 2 Wochen. Bis heute keine Lieferung.
Reply from VolcomNov 13, 2023
Dear Philipp, I hope this message finds you well. Please contact our customer service [email protected] and we will be happy to help you in your request. Best regards The Volcom Family
The B.
Placed an order for a pair of pants and they arrived pretty quickly. The pants had manufacturing defect where the pocket was not properly stitched (was going open up) and I reached out to the company with pictures of the defect. I advised them that I’d be willing to keep if they sent something about equal in retail price to the amount I’d pay repairing their product. They advised they’d give me 15% off my next regular priced purchase (FYI…last Black Friday they did 25% off as just a regular sale). I said that would not work…and I’d like to return. They are looking to charge a $7 restocking fee…but the product was effectively not what I ordered.
Ben T.
Very good quality t shirts. Snowboarding gear is top notch too.
