Average
Based on 394 reviews
Volusion3.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Volusion is an e-commerce software that enables businesses to build, manage, and expand online stores. The software provides features for product catalog management, inventory tracking, order processing, and secure payment integration. It includes customizable themes and drag-and-drop design capabilities to facilitate site creation. Volusion offers tools for marketing, analytics, and customer relationship management, helping businesses optimize sales and monitor performance. The software aims to address challenges related to online store setup and operations by streamlining processes such as product listing, checkout, and fulfillment, allowing businesses to conduct transactions and manage store activities in a single platform.
Volusion (volusion.com) has 394 customer reviews on Folks Told, with an average rating of 3.9 out of 5.
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Michael
the sales person indicated that it was a one price solution and we reviewed my current website and he gave me a quote. then when i went to set up i found that everything that i needed was an additional charge. hated it to be honest you should refund the set up payment that i made for you.
Chris
Volusion is Terrible. The "back end" processing is so clunky and unreliable, it's a wonder we get any sales at all. 99% of the time their tech support people can't give you an answer or solution, and their developers are so busy making un-tested changes live -- on-the-fly -- in a production environment that each problem they "fix" breaks several other "features".
Brett
Its All Bad. Just plain bad. Unresponsive, uncooperative, and/or incompetent support.
Eric F.
Absolutely terrible e-commerce site. I have been in business for 13 years and switching to Volusion was easily the worst business decision I have made during that time. Their checkout is flatly broken and loses you many customers. Avoid these guys - ANYONE else is better.
Koakoa I.
Its advertised as Don't Waste your money keep your transaction fees, AsSoonAs I opened the add the first thing I saw on the lowest starter package was 2% transaction fee. I couldn't go any further what else is hidden in plan view
Omar A.
I joined Volusion in 2011, and they used to be a pretty good service. but they have seriously slipped over the past few years, and now I am constantly faced with errors and 'bugs' in my checkout system. These bugs take forever to fix, and not once have Volusion offered me compensation for all the thousands of pounds I have lost due to this issue! This has become a big concern for me, as I am trying to run a business, and yet I keep losing money because of issues that are not my fault. If you are considering starting up an online store, then stay away from Volusion. Taking payment is the most important aspect of any online store, and this is something that even Volusion can't seem to get right!
Andrea
Very poor. Will never do business with volusion again
Justin
When we originally inquired about volusion, we said UP FRONT that we were Struggling artists on the verge of homelessness. We were convinced (against our better judgement) volusion was the best thing for us and we would only have to spend $50 a month.... so we signed up and then, the hundreds of calls started coming in.... telling us we needed this and that in order to get our website up and running! Extra fees kept popping up, and that we needed to do something with google and their search engines(which would have cost hundreds of dollars), which we didn't do because by then we WERE homeless (and still are). ....We spent hundreds of dollars for the website and marketplace, only to receive no traffic on our page, and too many phone calls..... explain to people how much a website costs up front! -Caged Earth Designs
