Reply from VooltJun 13, 2025
Hi Trevor,
Thanks for your feedback, and we’re truly sorry to hear that your experience hasn’t met your expectations. At Voolt, we care deeply about delivering a great service, and we regret that you feel disappointed.
To address your concerns, here’s a quick summary of what we’ve found on our end:
• You submitted a support ticket on Saturday, June 7th and our team responded on Monday, June 9th. Since then, we haven’t received any follow-up from you. We’ve also made several attempts to contact you by phone to better explain how our service works, but unfortunately, we haven’t been able to reach you.
• Your campaigns were launched on June 6th. Please note that after launch, both Google and Facebook go through a learning period, where they gather data to optimize performance. It’s completely normal not to see leads right away during this phase.
• That said, we’re happy to confirm that you received your first lead on June 12th, and we expect more to come in as the platforms continue to optimize.
• We’re still trying to get in touch with you to better understand your concerns, particularly regarding the dashboard.
If you prefer, feel free to reply to our email or SMS — we’d love the opportunity to clarify everything and help resolve the situation.
Your satisfaction is important to us, and we’re here to support you every step of the way.
Warm regards,
The Voolt Team