Voya FinancialReviews of voya.com

I am closing my account and moving my mandate to CVE Capital. If a provider makes it difficult to access your own capital and hides behind bureaucratic excuses, it's not an investment, it's a red flag. Real stewardship means having total control over your exit and that is the standard o transparency and liquidity the CVE framework provides.

DO NOT GET INVOLVED WITH VOYA IM. They stole money from me, and they lied from the start

I called the number they give online, because their online portal gives you zero information about your existing policy, so you HAVE to call. When you call and ask about your payments, they will tell you that they are trying to get that information for you all the while they are trying to just upsell you. As soon as it is clear that you won’t be up sold, they give you another phone number to call; it’s all just a ploy to keep you on the line. Then you call that number, and they give you another number and that number gives you another number. It is all designed deliberately to make it as hard as possible to stay on top of your policy. They are gambling that people will give up, forget and let their policies lapse. It is as close to a scam as they can legally get away with. I would NEVER choose to do business with them again.

I applied to a job at Voya on Sept 4, 2025. I did not hear a word from them until April 22, 2026, At which point I got an automated rejection email. Incredible disrespect to their applicants. The level arrogance that drives such a practice is hard to understand.

A 401k rollover should be a seamless process. Multiple calls and then a required spousal consent form that was not on website. Would only accept by mail or fax. Finally acknowledged receipt and would not send funds to my financial institution but only a check to me. Did not opt for their extortionate $50 expedited mail but I am now at day 15 and still have not received my check. When I called to inquire when it was put in the mail the customer service rep said it was my fault for not selecting the expedited method. Victim blaming? Voya rate of return way below the market and the customer service experience confirms my decision to get out of there

Trying to get my 401k from them is hell the app is never working properly. They said they sent me a file I had to use abdobe reader to access it but every time abdobe tells there is no file to open so I called and asked to have paperwork mailed to me it’s been two weeks and I haven’t received anything. One of the worst companies I’ve ever had to deal with

This company will garnish your money once it’s time for them to be paid ON TIME, and purposely make you wait to get your claim approved even if you submitted everything to have it approved. They actually HATE having to pay out so they make you go through hoops. This company needs to just file bankruptcy, these are hard working people who are literally trying to pick up the pieces to their lives when disaster strikes unexpectedly just expecting their claims to be approved on time, but the company doesn’t care, they are just there to collect from your paycheck on time. This is heartless, may God have mercy.

Voya never sent me a 2025 tax return. I attempted to set up an account, but the website displayed an error message. I called their customer service and spoke with a representative who informed me that the website was malfunctioning. Therefore, I requested that they send me a copy of my tax return. Oh, my goodness! The representative put me on hold three or four times before advising me to consult my tax professional. Finally, after being put on hold again, she comprehended my simple request and promised to mail my return. However, she mistakenly read me the wrong mailing address. Let’s see if the tax return actually gets mailed. The representative was quite pleasant, but it was evident that she lacked proper training. Based on my experience, I strongly advise against trusting Voya with your investments. If Voya cannot handle such a straightforward task as mailing tax returns, it’s clear that they are not equipped to manage your financial affairs effectively. Stay away!! Update: April 14th, I still haven’t received my 1099R tax form in the mail. I attempted to create an account online again, but kept encountering the same error message: “This option is unavailable at this time. Please select another method.” I reached out to customer service to explain my issue with the website, mentioning that the previous representative had informed me that the website frequently has issues. However, the current customer service representative assured me that the website is "pristine". We still couldn't create a login account, so she connected me to a specialist who confirmed that there’s a disruption in the system. The specialist was very nice and assured me they would call back once they figured it out. Let’s see what happens. Everyone is nice and respectful, but I need execution.