us.vtomanReviews of vtoman.com

Sent the wrong item

These people are really poor I received faulty out of the box goods and I asked to return the items and they refused so I went to PayPal and eventually they agree to take back their faulty goods but now I have to send it to the US and I am responsible for the carriage costs REALLY it would cost me at least half of what I have spent to send back their FAULTY GOODS. Be warned it looks a good deal but it is not worth the hassle really it is not.

Now I have issues with the main battery and I can't charge it. I have tried to contact them through emails and everything and no response at all. Not really helpful and not recommended at all, only bought it because was a good package deal, but I will gi back to my old jackery

UPDATE 2 - PRODUCT FAILED ON THE FIRST USE !! This is the reply I received from VTOman which you can read on my previous review ————————- “Reply from VTOman 3 days ago Dear Ben,

We hope this message finds you well.

Firstly, we would like to reiterate our sincere apologies for the issues and unsatisfactory experience you encountered while using our product.

We have fully acknowledged your request and have approved a full refund for you. Our customer service team will contact you via the contact details you provided within the next 24 hours. Please keep an eye out for their message.

Should you have any further queries, please do not hesitate to contact our customer service channel at any time. We will endeavour to resolve them for you.

Best regards,
Vivi ——————- I did receive a private email from Customer Service ….. HOWEVER … VTOman DID NOT offer a full refund as mentioned in the above reply. Instead , they asked that I delete my review from trust pilot IN ORDER to receive the refund they promised. I emailed back and told them that this would not be happening. At this point, I’m still waiting to hear back about the promised refund on my faulty products that never worked from the beginning Buyer Beware !! Ben

HORRIBLE. NO RESULT AND PRODUCT DOESN'T WORK AND YOU HAVE NOT FOLLOWED UP

Pedí una estación de energía a Vtoman. La empresa de paqueteria dijo que había intentado entregarla pero no fue así. Cuando la reclamé el servicio de atención al cliente de Vtoman me dijo que no me la pudieron entregar porque mi dirección no aparecía en Google maps. Nunca he tenido ningún problema de entrega con ningún otro pedido. Me devolvieron el importe menos 51,40 € de gastos que me facturaron. También había contratado una protección de envío. La empresa de protección de envío no se hace cargo de este importe y Vtoman ya ni me contesta a mis correos. Mi intención es que la empresa de paqueteria se haga cargo del importe de 51,40 € ya que han sido ellos los que han fallado pero nadie me da una solución. No compréis en Vtoman, su servicio de atención al cliente no se hace cargo de los problemas de envío.

UPDATE: VTOman replied Amazingly !!!!! Unfortunately VTOman's reply, as wordy as it was , does not satisfy the unsatisfactory experience I have encountered. It also does not comply with Australian Consumer Law. And ... The product I purchased .... still does not work !! Vtoman's "return policy" DOES not supersede Australian Consumer Law. Please note Australian Consumer Law It states very plainly that seller (which is you ...VTOman) must abide by these rules in order to sell products to Australian consumers QUOTE: "Businesses can’t take away a consumer's rights The basic rights covered by consumer guarantees can’t be taken away by anything a business says or does. For example, a business can’t take away these basic rights by: displaying a ‘no refunds’ sign, or otherwise saying that refunds are not available at all, or not available at all after a certain number of days saying they aren’t responsible for problems with a product or service suggesting the consumer must sign an extended warranty to avoid losing these basic rights after a certain date. It is against the law for businesses to mislead consumers about their rights in these ways." Vtoman emailed me back and stated that they are adhering to THEIR "policy" of no refunds if it falls after 30 days from the purchase date. (this is also false as I did advise VTOman within the 30 day period) VTOman are therefore ill informed, and operating illegally as they are not abiding by the terms of selling to Australian consumers under Australian Consumer Law. Please note VTOman, the end choice is NOT yours. Exert from ACL web page Available solutions to product failure: When a business sells a product with a major problem, or a product that later develops a major problem, IT MUST GIVE THE CONSUMER THE CHOISE of a: refund, or replacement of the same type of product. A refund should be the full amount the consumer paid for the product. The business must not deduct an amount from a refund to take into account the use a consumer has had of the product. Refunds should be provided in the same form as the original payment, unless the business and consumer agree otherwise. A consumer can also choose to keep the product but be compensated for the drop in value caused by the problem. I understand your disappointment with having to abide by governmental law Nevertheless, we hope you recognise that we are strictly adhering to Australian Consumer Law and appreciate your cooperation in following these consumer laws. Please allow me to re-iterate promise to VTOman that I will continue to pursue my ongoing negative reviews of your product failures and customer service oversights with ongoing persistence, on every available social media platform available to me These reviews will be broad, specific and relentless. In line with Australian consumer law, I choose a full refund of my purchase price Regards Ben ----------------------------- PRODUCT FAILED ON THE FIRST USE ! Purchased a VTOman package Flash speed 1500 with an additional battery & 400w solar panel. Appeared to charge no problem on 240 V … the. used it for the first time two weeks after purchase, and it would not hold charge I used it for 8 days in a row running the same camping items In one night (8pm-7am next morning), my 12V camping fridge and a few LED strip lights drained 85% of both batteries ! Thats 2 batteries … over 3000Wh My old Deep Cycle battery does better than that. Contacted VTOman via email along with multiple videos demonstrating that the products were faulty and not working properly and asked for a refund under the ACL. Waited 7 days for the first response ! Waited 5 days for the second response after my reply. Waited 5 more days for the third response Then I was told that I could NOT get a refund, less than 30days after my purchase ! They wouldn’t call me … I can’t call them. Email correspondence & Customer Service is dismissive & does not abide by there warranty or refund policy All the best getting a solution if you have a problem I happy to discuss this issue on the phone with VTOman … or anyone considering purchasing these products I have videos I can send you. I can even do a WhatsApp video chat if you like. Buyer beware Ben

I've had a different power station for nearly 5 years and it finally died. So I was shopping for a new brand and I stumbled upon this one. I went with the 600 jump and Ive been very pleased with it. It came with some goodies too! A cool triple optional cord, stickers and a magnet!