Poor
Based on 373 reviews
us.vtoman2.8Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Global Innovation in Lithium-Ion TechnologyVTOMAN is a pioneering global brand at the forefront of lithium-ion battery technology, specializing in R&D, precision manufacturing, and omnichannel distribution of cutting-edge energy solutions.Our mission is to empower modern lifestyles through intelligent, sustainable power systems that transcend traditional boundaries.Smart Solutions for Every JourneyCrafted for versatility and environmental consciousness, our ecosystem includes:▸ Ultra-Portable Power Stations - Silent, emission-free energy for outdoor adventures and emergency preparedness▸ Next-Gen Automotive Tools - High-performance cordless systems engineered for automotive maintenance efficiency▸ Innovative Car Accessories - Eco-conscious utilities designed to enhance driving experiencesDriven by Global ExpertiseOur multinational team unites visionaries in battery science, IoT connectivity, and user-centric design from Silicon Valley to Shenzhen. This fusion of global insights enables us to deliver breakthroughs that prioritize:▸ Safety - Rigorous UL/CE-certified quality control▸ Intelligence - IoT integration for remote monitoring and smart energy management▸ Sustainability - Eco-friendly materials and recyclable packagingEmpowering Progress, Simplifying LifeVTOMAN is more than energy storage - we engineer freedom. By transforming raw power into user-friendly solutions, we enable seamless transitions between work, exploration, and everyday resilience. Join us in reimagining what's possible with clean, intelligent energy.
us.vtoman (vtoman.com) has 373 customer reviews on Folks Told, with an average rating of 2.8 out of 5.
373 approved reviews, newest moderated first
Mudica
So Far, So good
Reply from us.vtomanMay 28, 2024
Hello. Thank you for your kind words, simple words are the biggest recognition for us. We will continue to endeavour to provide you and our other customers with higher quality products and service levels. If you have any questions, please feel free to contact our official email: [email protected] We will be happy to serve you. Last but not least, thank you again for your kind comments and we wish you a happy life! Best regards. Vivi
Louis B.
I miss out of 30.00$ but I like it a lot. and I need a panel please tell me witch one I need thank you.
Reply from us.vtomanMay 27, 2024
Hello Thank you very much for your five-star praise! Your satisfaction is our pursuit, we will work harder to improve our services and products, to return every customer in a more professional and thoughtful way. If you did not use the VNEW discount code on your original order, you can continue to use it. The way to get it is at the bottom of the website, and you can activate the $30 discount by subscribing. The energy storage you purchased is the VTOMAN Jump 1500X, the recommended solar panel model for you is: VTOMAN 220W Portable Solar Panel 19V, the product link is as follows: https://vtoman.com/collections/solar-panels/products/ vtoman-220w-portable-solar-panel?variant=43199865716905 If you have any questions, please feel free to contact our official email: [email protected], we will be happy to serve you. Last but not least, thank you again for your support and we wish you a happy life and all the best! Best regards. Vivi
Mark G.
The package arrived as projected, and it did not take long to fully charge the unit. I cannot comment on its performance yet, as I have not yet had the need to use it.
Reply from us.vtomanMay 24, 2024
Hello. Thank you for giving a great review and I'm glad to hear that your purchase arrived on schedule and was fully charged quickly, that's certainly a great start! Since you haven't actually used the device yet for a more detailed review, we encourage you to come back and share your real experience once you've had a chance to use it! Customer feedback is vital to us! He not only helps us to know how the product actually performs, but also allows us to identify possible problems or areas for improvement! We look forward to your valuable feedback! Please feel free to contact us if you have any questions or need assistance, we will be happy to help you! Finally, we wish you a happy life and all the best! Best regards. Vivi
Barry B.
Ordered a Vtoman Jump 1500x on June 2023: Ordered on June 26, 2023 Order# 113-8763971-3625011 First problem I had was when the unit would show around 35% charge it would suddenly die. I contacted through email customer service and they told me they needed a video which I’m not sure how to do that. I replied, asking more information, which they never got back to me. Now the unit will not take a charge. It is showing 0% charge or it is showing low, but it won’t charge up anymore. Just yesterday it was at 40% and I only plugged a tablet into it for about 30 minutes and now it’s dead. I need help. I called the 888-818-9811 number on your website and it just said no customer service available and automatically hung me up. Please help I have already sent an email to contactatvtoman.com I just want to update my review. Vtoman Contacted me and sent me out a totally new unit that works exactly like it should. They also emailed me a label so that I can return my older unit back to them free of charge. I also received an email after the new unit was delivered asking me if I got the unit and everything is fine with it. I am so glad that this company made things right for me and I am very happy with my experience with Vtoman. Things will break down, but if the company can stand behind their merchandise and help when things are not working like they are supposed to then that is worth five stars in my opinion. Thanks again for a great experience and very happy to update my review.
Reply from us.vtomanMay 24, 2024
Hello. Thank you for your comment.,I am very sorry to have given you a bad shopping experience. Upon receiving your review, we immediately contacted the Amazon platform staff for more information. The last email is this year January 30th Amazon customer service replied to you on the subject of helping you to replace the product free of charge, but never got your reply. So you can either check your mailbox again including the junk mailbox or re-initiate the email to the official Amazon customer service and they will continue to take care of the issue for you!They will also reach out to you later, so keep an eye on your mailbox. We take our customer's shopping experience very seriously, thank you for sharing these experiences of yours, we will feed this back to our technical team and look forward to providing you and other customers with better products and services in the future! If you have any questions you can contact us at any time, we will be happy to serve you, and finally wish you a happy life and all the best! Best regards. Vivi
Marshall S.
Unpacking the Jump 1800 took longer than setting it up. To set up the VTOMAN Solar Generator was so quick and easy that I thought there must be missing instructions. 15 minutes after unpacking I was charging from the wall, powering my modem, router, and 12v UHF/CB/WX receiver. It was fully charged in about an hour and is 100.99% 24 hours later Kudos to VTOMAN for making complex technology simple.
Reply from us.vtomanMay 22, 2024
Hello, Thank you very much for sharing your experience!The VTOMAN Jump 1800 is indeed a very easy product to operate and set up, and it is very satisfying to have it up and running in a short period of time, which is what we are always striving for. Our design team was not only committed to improving the performance of the product, but also the user experience. They want to simplify complex technology so that customers can easily get started and utilize the full functionality of the product. Your positive feedback proves that our efforts in this regard are worthwhile. I will send your valuable feedback to the relevant departments as a motivation to continue to improve. Thank you again for your support and recognition, and we wish you a happy use of the product! Best regards, Vivi
Dan B.
Company worked to resolve the issue we were facing initially. Thank you for your help.
Reply from us.vtomanMay 23, 2024
Hello. Thank you for your review, we are very understanding of your concern and dissatisfaction with the return issue you have experienced with VTOMAN Amazon.com. As a brand, we want to provide our customers with a satisfying product and service experience. I am very sorry to hear about your experience. According to the information you provided we immediately contacted the relevant personnel in charge of the Amazon shop side, they indeed did not receive another unit of the package, have not yet investigated what is the reason, is still actively following up, but in the process of all the trouble caused to you we are very sorry! We sincerely hope to be able to make up for your loss and restore trust in our brand, we and Amazon platform personnel will negotiate for you to give you a VTOMAN Jump 600X, the product that currently belongs to the state of sold out, is expected to be restored to stock in about 10 days, please wait patiently! Secondly, we will convey to the Amazon platform vtoman official mall to review their platform return policy and process, to ensure that this problem will not happen again in the future. For a better shopping experience, for any future needs you may have we encourage you to visit the official website to purchase the product and we will be happy to assist you. Please feel free to contact us with any questions you may have and we wish you a happy life! Best regards, Vivi
CJ B.
The website was responsive and easy to navigate, and all the details and specs I needed were readily available. The purchase experience was straightforward and simple. Everything arrived promptly, and without issue, and I immediately hooked the Flash 1500 up and tested it under minor and major loads. It performed flawlessly. I'm looking forward to a great many years camping with this power station and serving as our household emergency backup. With the solar charging they offer, this station can keep critical household items operating for quite a while
Reply from us.vtomanMay 16, 2024
Dear Customer Thank you very much for your positive feedback on our products and services! We are encouraged by your comments. I am happy to hear that you are satisfied with the responsiveness of the website, the ease of navigation and the wealth of product information. We are always striving to create the best possible shopping experience for our customers, and your feedback proves that our efforts are worthwhile. We are especially pleased with your high praise for the Flashspeed 1500 power supply. As a power supply designed specifically for outdoor activities, we have adhered to the design concept of "toughness, durability, reliability and stability", and hope to provide you with powerful power protection for your outdoor adventures. We are honoured to hear your approval of the product's performance and your expectations for its long-term use in the future. We will continue to optimise the performance of our products and strive to bring more customers a convenient and comfortable experience. Thank you again for your valuable feedback! Your support and recognition is our driving force. If you have any questions, please feel free to contact our official email: [email protected] Finally, we wish you a happy life and all the best! Best Regards, Vivi
Peter H.
I originally gave a 1 star review, as I thought at the time I was being scammed. The issue with this company is the customer service email seems to be from China. The emails are unprofessional looking. Which is disconcerting. There was an issue with the Jump1500X as the solar panel (also a VTOMan) was not compatible, basically it was too powerful, so it blew the JUMP 1500X. I complained and at first said it was my fault and then I pointed that on their website they said it was compatible. Once they accepted this the agreed to refund me once I sent the Jump1500 X back. Within a couple of days they refunded, which was good. It's a shame that their website made me buy the wrong solar panel as I think I would have been very happy with the Jump1500X. So maybe next time I will buy it. they are genuine company, and I hope their business expands. Hence why this is a 3 star review.
Reply from us.vtomanMay 9, 2024
Hello Thank you for your review and I am very sorry for the bad shopping experience. May I ask which platform you purchased the product from? You can send your order information to vtoman's official email [email protected], we will check and solve the problem for you, please don't worry. Best regards, Vivi
