WacoalReviews of wacoal-america.com

I have many Wacoal bras, but can’t wear any of except for the bra that I bought a month ago. The underwire always pokes through. I wash them clasped and in a lingerie bag. As much as is charged for these bras, this should not happen to every bra.

A terrible experience. I ordered two bras from Wacoal and both arrived deeply and permanently creased, as though they’d been crushed under something heavy. I contacted customer service and provided photos. I was advised to try them on to “see if the creases would naturally smooth out,” and even to wash them. After going through all that effort—for two brand-new, expensive bras—they were still badly creased. I followed up with additional photos, as requested, only to be told they found “no indication of a manufacturer’s defect.” I was instructed to return them at my own expense, paid $22 in shipping, and still have not received a refund for the bras. This entire experience has been time-consuming, frustrating, and frankly insulting. Shame on Wacoal for treating a loyal customer this way. I am appalled—and no longer a customer.

Like many others here, my bra arrived and did not fit at all. I even went to a store that carried the brand to try the fit and the one that arrived fit completely differently. I tried to return it, but they want you to pay for the shipping of the return, which costs as much as the bra!!! If your fit is going to be completely unpredictable, you can't charge people to return items!!! They don't care if their customers are happy so don't give them your money.

I reached out to this company multiple times regarding some issues I was having placing an order. They ignored all of my messages and never responded to me. They lost my business because of this. I would have been a customer if they had responded, but they’re obviously not hurting for business. My recommendation would be to buy from a company who cares more about their customers and isn’t so rude.

I ordered a navy bra 38C, and received a beige bra in 40C, different style. The cardboard tag said 38C and the sewn in tag said 40C with the wrong color, size and style. First customer service agent sounded like she was taking the call from a bathroom with kids screaming in the background. I asked to speak to a supervisor, and had to wait until the next day for her to call me back. I asked if I could get the style I ordered in a dark color in the correct size with the original sale price, since they sent me the wrong one, and I was told what I ordered was out of stock, and they couldn't substitute any other colors. I would have to pay full price even though it was their mistake. I won't be buying this brand ever again. Poor customer service and a waste of my time.

Really good service, and products at Wacoal UK. I'm impressed and appreciative!

I ordered 3 bras in my normal size and was surprised they were too small when they arrived. Since I had tried wearing one of them, I just sent 2 of the bras never worn with tags still on back following their return instructions. I did receive confirmation from Wacoal America that they received my return of both bras within a few days on April 18, 2025. Wacoal claims they did not receive the return order on the date their own email reflected. Wacoal's return process is anything but easy! Getting them to process the credit in a timely manner has been difficult and upsetting. When I called to ask when i would receive a credit, they told me it takes up to 10 business days from date of receipt. This detail is not provided on their return instructions. If I had known this, I never would have ordered replacement bras and paid for them after sending the bras that did not fit back. By the way, the new order was processed, delivered and paid for within 4-5 days! Nevertheless, I waited and after 4 business days, I got an email from Wacoal saying THEY ONLY APPLIED CREDIT FOR ONE BRA.. I called & spoke to Christy who said she believed me that the bras, were in the same order and the same packaging, had never been worn and she would push through the credit that could take a few days. At this time, I am still waiting for the credit they claim they did apply to show up on my credit card and for the new credit that Christy said she was pushing through to be confirmed. This whole process was not easy and quite unpleasant and I provided this feedback to them in email and on the phone. Between the bras running small and the return process being lengthily and not going smoothly, I would not do business with this company again.

After purchasing 3 bras from this website I then took a look at the reviews and started to worry. The bras arrived within 5 days and sadly didn’t fit. I’d noted how people complained about returns and refunds so I packed the bras up, sent them off and 3 days later I have my refund!! Sterling services but a shame the bras didn’t fit!! Highly recommend this company