WAEPAReviews of waepa.org

Professional Organizations
433 Park Avenue, Falls Church, Virginia

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4.2

Great

Based on 77 reviews

WAEPA4.2

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About WAEPA

Worldwide Assurance for Employees of Public Agencies, Inc. (WAEPA) is a 501(C)(9) nonprofit organization, not an insurance company, committed to promoting the health, welfare, and financial well-being of Civilian Federal Employees.WAEPA was founded in 1943 and has been providing Group Term Life Insurance, exclusively to current and former Civilian Federal Employees since then.Today, WAEPA has a membership of more than 50,000 Feds and their families.

WAEPA (waepa.org) has 77 customer reviews on Folks Told, with an average rating of 4.2 out of 5.

Also known as: waepa.org
Website: waepa.org
Category: Professional Organizations
Location: Falls Church, Virginia
Listed on Folks Told: 2026

WAEPA reviews

77 approved reviews, newest moderated first

Zachary
Sep 6, 2018
I love WAEPA
I love WAEPA. I was glad I didn't stick with FEGLI for life insurance as a federal employee - it was much more expensive for less benefits, in my experience. WAEPA has been terrific. I've gotten a dividend rebate every year, so their low price is even lower than it seems when I pay each year. Great customer service and low overhead which is why they offer such competitive rates.
Reply from WAEPASep 10, 2018
Hi, Zachary! We're so glad to hear that you're pleased with your experience with us. Thank you for your review and for being a valued WAEPA Member!
Toni W.
Apr 2, 2018
TERRIBLE Insurance
Terrible customer service. I am so sorry I got sucked into this insurance. The rate goes up DRASTICALLY and benefits decrease. It appears it's a rinky dink type of operation. GO ELSEWHERE or stay with FEGLI as in the long run it's cheaper.
Reply from WAEPASep 26, 2018
Hi Toni-- We're sorry to hear that you're unsatisfied with your coverage from WAEPA. All of our rates are posted on our website at https://www.waepa.org/federal-employee-group-life-insurance-rates/, and like FEGLI, rates go up in five year age bands. We've been serving Civlian Federal Employees since 1943, when we were established as a nonprofit Voluntary Benefits Association 501(c)(9), formed For Feds, By Feds. Since then, our organization has been serving thousands of Feds just like you around the U.S. If you still require assistance resolving your concerns, our Member Services team would love to speak with you. Please visit waepa.org or call us at (800) 368-3484 if you have any further needs. Thank you!
Hillary
Jul 22, 2015
Happy Member
I've been a member of WAEPA for the past 16 years and have been very pleased with their service.
Reply from WAEPASep 10, 2018
Hi Hillary -- Thank you for your review and for being a longtime WAEPA Member! Please let us know if there's anything we can do to further improve your membership with us.
JAMES H. R.
Dec 18, 2014
I was shocked to learn that this large company, WAEPA, does not list a telephone number to speak with a customer respresentative !!
I had a simple question to ask them and it was in regards to the annual distribution of a check that is sent to all members and this generally occurs around October of each year. Mine was either miss delivered to someone else; never sent; stolen out of my mail box, etc. If it was sent to me- then I need them to cancel that check and re-issue a check to me again. However, of course, the only way that I am going to be able to communicate with them is through this needless REVIEW OPINION OF WHAT I THINK OF WAEPA. I AM UNHAPPY BY NOT BEING ABLE TO SPEAK WITH SOMEONE., J. ROBINSON SAN ANTONIO, TX. 17 DEC 2014
Reply from WAEPASep 10, 2018
Hi James -- thank you for being a WAEPA Member. We're sorry to hear about your difficult experience getting in contact with us. Since your review, we've made a number of changes to both our website and our marketing materials that should help mitigate any issues in trying to contact us. Please visit waepa.org to see the updated site, or call us at (800) 368-3484 if you have any further needs. Thank you!
rcwnfl
Aug 19, 2011
Poor Customer Service
BEWARE: WAEPA has poor customer service. Their toll-free line won't allow you to connect to a live representative to ask questions or discuss your existing policy. I just wanted to speak with someone to confirm my beneficiary information, just in case I needed to update it. Their web site also doesn't allow you to access your account information. So I was reduced to sending them an e-mail to their generic e-mail address but I doubt they will send me a response that addresses my primary question. I hate to think what my beneficiaries will have to go through when I die and they have to file a claim.
Reply from WAEPASep 10, 2018
Hi there-- thank you for your review and for being a WAEPA Member. We're sorry to hear about your difficult experience getting in contact with us. Since your review, we've made a number of changes to both our website and our marketing materials that should help mitigate any issues in trying to contact us. Please call us at (800) 368-3484 if you have any further needs. Thank you!

WAEPAReviews of waepa.org

Rating breakdown

What customers rate

About WAEPA

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WAEPAReviews of waepa.org

Rating breakdown

What customers rate

WAEPA reviews

I love WAEPA

TERRIBLE Insurance

Happy Member

I was shocked to learn that this large company, WAEPA, does not list a telephone number to speak with a customer respresentative !!

Poor Customer Service

About WAEPA

More in Professional Organizations, Virginia

Quality Eco Technologies

Haulshare

WeShare Health

editorworld.com

WAEPA reviews

I love WAEPA

TERRIBLE Insurance

Happy Member

I was shocked to learn that this large company, WAEPA, does not list a telephone number to speak with a customer respresentative !!

Poor Customer Service