WagnerReviews of wagnercompanies.com

Reply from WagnerOct 22, 2026

Thank you for taking the time to provide this feedback! We've shared your experience and concerns with our team. We apologize that the process was not as smooth as it should have been. We appreciate your suggestions to make the pickup process easier for visitors. We hope to serve you better next time and improve our overall will call experience.

Reply from WagnerOct 6, 2026

Thank you for your review and for bringing this to our attention. We're sorry there was an issue with your shipment; we're glad to hear that Steven was able to help resolve it for you. Your understanding goes a long way for us, and it's wonderful to know that Steven delivered the level of support you deserve. Thank you for choosing Wagner. We truly appreciate your business and look forward to serving you again in the future. Please don't hesitate to reach out again if you need further assistance.

Reply from WagnerOct 6, 2026

Hello, we sincerely apologize that your experience did not meet your expectations of Wagner and for the frustration this situation caused. We value your business and appreciate you taking the time to share your concerns with us. Your feedback brings up good points to help us reevaluate how we communicate promotional offers and order policies to our customers. Our customer service team is committed to providing helpful support, and we never want our customers to feel overlooked or disappointed. Please don't hesitate to reach out if you encounter any issues in the future. We are always happy to assist and will do our best to help resolve concerns and ensure a positive experience. Thank you again for bringing this matter to our attention. We will share your feedback with our team as we continue working to improve the customer experience surrounding promotions and order processing. Thank you for being a longtime Wagner customer.

Reply from WagnerSep 23, 2026

Thank you for leaving Wagner a five-star review. We're glad to hear that you're satisfied with our overall service. We look forward to serving you again!

Reply from WagnerSep 8, 2026

Hi Janel, We're very sorry to hear about your experience and understand how frustrating it is when shipments have consistently arrived later than expected, especially when you're planning projects and relying on materials to keep work moving forward. We recognize that timely delivery is critical, and we apologize that we've fallen short of your expectations. This is an issue we've been actively working to improve, particularly as we've faced challenges this summer. We're continuing to implement solutions to help reduce delays and provide the level of service our customers deserve. We truly appreciate your continued trust in our products and material selection, and we're grateful for your business. Please know that we're committed to delivering a better experience moving forward. Thank you for taking the time to share your feedback.

Reply from WagnerSep 1, 2026

Hi Larry, we sincerely apologize for the frustration you experienced while using our website. While we're glad to hear that you were pleased with our inventory availability and turnaround time, we're sorry that issues with our website made the ordering process more difficult than it should have been. Slow site performance, filter functionality issues and checkout difficulties are not the experience we want our customers to have. We understand how frustrating these obstacles can be, especially when you're trying to complete an order efficiently. Please know that the concerns you mentioned are areas our team is actively working to improve. We recognize how important these website functionalities are to the overall ordering process, and we hope to make improvements in the near future. Thank you again for your honest feedback and for choosing Wagner. We value your business and are committed to improving the online experience for all our customers.

Reply from WagnerSep 1, 2026

Hi Steven, it's great to hear from you as always. We so appreciate you leaving another five-star review, as it truly goes a long way for us and helps us continually know how we are meeting your expectations. Thank you for your continued business with Wagner!

Reply from WagnerAug 31, 2026

Thank you for taking the time to leave a review! It's wonderful to hear from you and to know that we are your partner for all things railing. We're grateful for all the times you've relied on us for your projects and for your trust in Wagner for components, the ordering process and customer service. We're always here to help, have a fantastic week.