Wag!Reviews of wagwalking.com

If there was a zero stars option, this is the rating I would give them. I am not one to write reviews, but if my feedback can save one person from a similar experience as mine, it will be worth it. They will nickel and dime you, the app is not user-friendly and if you do need any kind of support or assistance, don’t expect it.

Not really a service when you book something, are notified it is confirmed, but then it is cancelled without any notification whatsoever. Unreliable, untrustworthy, and not a lick of accountability. If caregivers are allowed to cancel last minute and no notification is provided to the requester, then you don’t really have a service. You’ll always need a backup ready at a moments notice in case wag cancels, which means there is really no point in booking with them to begin with. Clearly this company was built off of a half baked idea. Don’t waste your time or money on this app, and certainly not your pet’s health and safety.

I have them a one star because someone actually showed up. The walkers show up when they want to. My dog was hurt and the company took no responsibility for it. The dog walkers do not know how to put on harnesses and will not watch your dog. My dog was scratched under her eye and I had to pay a big vet bill. The company never took my claim serious. This is a dangerous company. They do not care about the well being of your pet. I warn you, do not use.

My dog was attacked and later died from a pit Bull mix that was being walked by a wag walker that didn’t follow the owners instructions to use a training collar. The walker lost control of the dogs (there were two dogs on the walk) which resulted in the attack. WAG claims they can’t give me any information on the owner or walker because of privacy clauses. So not only have I lost my beloved dog Daisy but am taking on a $4,000 ER debt that none of the responsible parties (WAG, the walker or the owner) will take responsible for. Please note that WAG is not responsible (per my wag representative ). It is all on the walker and they will not release the walkers name or phone number or insurance for me to claim my expenses

I applied to work for wag had to wait 2 months to pass my background check they finally send me my green shirt where I can start taking jobs I work for them for over 3 months and only had one job and the lady canceled before I got there I now have received an email telling me that they have found something on my background report from over 10 years ago and they're telling me that they're thinking about pursuing some sort of action I don't know exactly what they think they're going to pursue and what action they think they're going to take they're the ones that hired me they're the ones that made me pay for a background check that they obviously didn't look at that's not my fault wags sucks it's all just a big scam unless you live in downtown Atlanta downtown New York City or somewhere like that it's not even worth downloading the app if you try to get someone to walk your dog in an area like where we live you could wait for months

Wag is mostly good for walks only, and if you found your person/people who you regularly love and depend on. I wouldn’t trust it for going out of town and needing boarding or drop in services, as it’s too risky. I’ve even had my regulars cancel before (for good reason, it happens!), and most of the time I’ve been paired up with someone else. I’m deducting stars because the customer service, or lack thereof, is abysmal. There is no easy way to contact someone if you need something. I hate the type of businesses that just literally don’t want to talk to anyone or help and make you jump through freakin hoops to get support, ESPECIALLY when it concerns animals. And it’s true, that’s the only reason they don’t make it easy, so they don’t have to credit anyone for mistakes or deal with anyone. Either that or they’re massively understaffed. The app is very glitchy and has had errors from time to time that we’ve needed someone to help us fix, so I literally have had to do Google searches and go on forums to find a contact number. HAVE STEADY CUSTOMER SUPPORT BY REAL PEOPLE, especially when pets are involved.

I booked a pet sitter to spend the day with my dog yesterday while I was out of town. Before I boarded my flight, I confirmed that my request was accepted and that a caregiver would be on the way. Wag then sent me a text 5 HOURS after the caregiver was supposed to arrive stating that the caregiver canceled and no one was coming. They didn't attempt to find another caregiver or even send a walker to at least take my dog out or NOTIFY ME TIMELY so that I could find someone else to accommodate my dog. This resulted in my dog having to wait HOURS longer than necessary to be let out for his morning walk. This is completely unacceptable from a company that is supposed to be catering to pets and helping us pet parents take care of them. ONE STAR!!! Do not recommend. You need to do a lot better!

It’s startling that while looking through all the reviews here, Wag! only answers the good reviews or the Pet Parents. But answers none of the concerns on the Pet Caregiver side. I completed a 30 minute walk for 2 dogs and never received payment. I have asked customer support to call me multiple times to discuss, but no one cares to call. It takes hours for them to reply to each email or text message, and often have to double or triple message them to get a response. They claimed to be looking into my issue but why are they allowing Pet Parents to receive walks and not pay the Caregiver? And then take limitless amount of time to look into the issue? How is it acceptable that when asked to call the pet parent to resolve the payment issue in case it’s their credit card, they just say they “could not contact the pet parent.” And that’s it! They said they have sent my issue to the finance team to manually process the payment but this doesn’t seem promising. There are SO MANY issues with the app and customer service….I enjoy walking dogs and caring well for animals but this app needs to rapidly get their customer support including phone support together. Edit on February 13, 2023: I reached out to Wag per their comment below (but about a different issue, a pet parent PETER K, dogs Oscar and Ted, was mad that I didn’t perform an off app walk and gave me a terrible review, claimed that I canceled his walk which is obviously fake because you can’t review a canceled walk! Went on to also maliciously accuse me of being unprofessional and unreliable) and they referred me to use the app and refuse to help with false and tarnishing reviews from pet parents. Literally the worst support team for a company I have encountered….