Wake LifeReviews of wakelife.co

Reply from Wake LifeOct 22, 2024

This order was delivered, and after further investigation with USPS with video evidence, we confirmed that our bags were indeed at the post office for weeks, as we informed the customer. Furthermore, the customer picked up the bags from the post office and then falsely claimed that he never received them, demanding a refund. This review was an attempt to get a refund while keeping the 10 bags we sent him. After we informed him that we had video evidence from the post office showing him picking up the bags, he changed his story, claiming that his neighbor had picked them up for him and that he was unaware of this. You can be the judge for yourself on what really happened. Our 70+ five-star reviews speak volumes about our products and our dedication to customer satisfaction. We encourage you to read our other reviews and make your own judgment. Unfortunately, despite our best efforts, there are instances where we cannot please everyone, especially when the customer is not being truthful about their intentions.

Reply from Wake LifeAug 29, 2024

On August 18, this customer placed an order and reached immediately inquiring about the delivery timeframe. We promptly informed him of a slight shipping delay and offered the option to cancel if he preferred not to wait. He chose to proceed with the order and requested that we ship the ballast bags. Just a few days later, we fulfilled our commitment and shipped the bags. On the very day they were shipped, the customer asked to cancel the order. As with any online purchase, once an item is shipped, it cannot be canceled. Nevertheless, we went above and beyond to accommodate his request. We immediately contacted USPS to stop the shipment and arranged for the bags to be returned to us, allowing us to cancel the order and issue a full refund, which we have already processed. We’re perplexed by the customer’s dissatisfaction, as we made every effort to assist him and kept him fully informed throughout the process. His claim that it takes 30 days to receive an order is incorrect, as his order was placed just 10 days ago. Had he not requested the cancellation, the bags would have arrived within the timeframe we provided. Our 70+ five-star reviews are a testament to the fact that our customers love our products and appreciate our commitment to making things right. Unfortunately, there are some situations where, despite our best efforts, we can't please everyone.