WalgreensReviews of walgreens.com

I have a walgreens coupon still not expired and the machine won't scan it, the cashier are Marija and Jenna, and they said since the machine won't take they can do anything about it,I told them if the manager can manually do it,they just smile and laugh and said the manager won't do it. Very poor customer service, they don't really care. Walgreens at 501 Plainfield Rd. Willowbrook, Il.

I can't imagine a customer service line worse than this one. Over four separate calls, I've never been on hold with them for less than 20 minutes. It's impossible to understand the phone operators because their equipment is so bad. Staff always sound frustrated, probably because there aren't enough of them and they're overwhelmed. The fact that I have to make multiple phone calls just to change the name on an account is in itself pathetic. I wish I had my prescriptions sent anywhere else just so I never would have had to deal with Walgreens.

Back to USSR or my horror experience with Walgreens COVID19 test. Our family planned to spend a week in Maui. Following Hawaii Safe Travel requirements, we made appointments for PCR COVID19 test 72 hours prior to our scheduled departure from San Jose, California. We chose Mountain View location and after about 30 mins of wait time at the drive-in, we were told that test results should be in time for us to enjoy our vacation. When we had no updates less than 24 hours before our flight to take off and AegiesLab (contractor for PWNHealth, which is a contractor to Walgreens) continued to tell us that 'no sample have been received by the lab', I called PWNHealth hotline. I was told, PWNHealth has no phone number for AegiesLab to get updates and it had no information to share with us. I called Walgreens, and only got to the answering service. Walgreens Customer Service page was periodically down and LiveChat displayed the message suggesting that no agents were available to respond. Nice! We ended up rebooking our flight to a later time, rush to the CarbonHealth location for Rapid PCR COVID test at the cost of $170 per person (cash/credit card only). Less than an hour later we had our results and could leave for our vacation. Our Walgreens COVID19 test results arrived 6 days later!!! There was not a single email or a word of apology. If we stayed and waited for our Walgreens COVID test results, we would have lost our vacation (it would have been a complete nightmare of 'wait and worry') and over $4,000 in travel reservations. I am sure Walgreens would respond back to this review (if they even bother to do so) to suggest that it was not their fault, but the ball got dropped somewhere by AegiesLab or PWNHealth. Sorry, but I don't take this rubbish. Even if you outsource the delivery of the service, you are responsible for its quality. Never again I am going to entrust Walgreens for anything related to our health or our plans. I got the service I was not used to since we left USSR for the US 25 years ago.

As like most others, I want to give ZERO stars, this company has horrible customer service and shipping. First ordered toilet paper ($ off and "sale"=retail prices) and funko pop. They wedeged a 4" wide funko pop between the toilet paper packages that had a 3 1/2" gap. Replacement was sent...also smash. I made the mistake of placing another order. It was split into two shipments. First shipment that arrived wasn't even mine. It actually was a "ship to store" order for California, I live in OH. I called customer service and after 7+ min. waiting,They supposedly sent a replacement. I asked them about the package I received that was supposed to go to CA......they told ME to contact FedEx. I called the CA store it was supposed to go to, they said "call Fedex". Really? you want me to do fix YOUR screwup? The second part of the order tracking shows "Shipment information sent to FedEx" on Feb 15. It is now Feb 20th. 2 orders placed with Walgreens and 3 shipments damaged/package sent to wrong address (cross country)/package never shipped. Really? AVOID WALGREENS shipping to home or store. INCOMPETENCE at it's finest. Also...can anyone find a way to e-mail Walgreens? There isn't one on their contact us page. Although I can see why with such horrible service.

DO NOT GO TO WALGREENS FOR COVID TESTING!!! THE LAB THEY SEND IT TO IS IN TENNESEE!!! MY FRIEND HAD HIS DONE ELSEWHERE AND HAD HIS RESULTS THE VERY NEXT DAY. IM IN MY FIFTH DAY OF WAITING FOR RESULTS! RIDICULOUS!

they actually got good product but can not mail out,if you ever need product mailed you can buy at cosmedpharmacy.com 100% reliable

Westmont 63rd St Cart had a used tissue in it. Wipes were dry and had to be pulled out, garbage full. Worst of all - cashier with red sparkle mask had her nose out. I am an RN and did not feel safe. I will go to another Walgreens next time.

The wait time for service is ridiculous. I finally get an operator, she then transfers me. Then the same long wait time. Then I get another operator. She transfers me. Then the same long wait time....Unreal. Why can't Walgreens install a call back feature like a number of companies that have their customer service together!