WANDRDReviews of wandrd.com

I am a uk customer and i thought i already paid the duties for this bag around £63.98 uk sterling only to hear i have to pay another £74.01 in duty to UPS. This sucks if i could send the bag back i would and just get it from amazon. Additionally i had to pay delivery that i thought was free. Ref E49033. This bag was sent from Europe Dutch so why the extra duty? Follow up i tried to explain the situation that i have already paid the duty but the courier guy was not willing to leave the parcel without payment of duty that was paid already.

Amazing customer service that stands by their products. Had an amazing duffel bag that broke after heavy years of use and they replaced it immediately.

Bonjour, J'ai eu un problème avec la fermeture éclair de mon sac photo Wandrd qui est juste exceptionnel après 4 ans d'utilisation et j'ai été agréablement surpris par le service client qui m'a envoyé un nouveau sac avec la garantie a vie. Merci

Awesome company and product! I’ve had my Wandrd Prvke since 2018 now, 7 years! Just recently the Zipper of the camera opening derailed. I asked the support if I can purchase some replacement zipper and they told me I had lifetime warranty! What??? How awesome!! Here I am now, with a brand new Prvke v3, which is even greater! Thank you so much!

This is hands-down one of the best bag companies out there—especially for camera gear. I’ve had my camera bag since 2018, and after seven years of heavy use, some of the zippers started to separate, which was affecting its water resistance. Thanks to their lifetime warranty, I submitted a replacement request, and within just a few hours, they emailed me a code for a brand new bag. No hassle, no runaround—they truly stand behind their products. That kind of customer service is rare, and it’s why I’ll only buy my camera bags from them moving forward.

I like Wandrd products, I really do. That's what the additional star is for (otherwise it would be a one). They have NO customer care whatsoever, not even the courtesy of replying to very simple email requests. The delivery times FAR exceed estimates, and in my case, I emailed them asking for cancellation as I would be out of the country for 2 weeks. They ignored this. 2 days later they sent me an email saying "UPS label created" I emailed them again asking them NOT to deliver and to cancel the order. They ignored this as well. I then get a UPS "delivered notification" with no photo, and it could not have been delivered because the property was empty. I did not consent to any parcel being left anywhere. I emailed them again, and guess what. Yes that's right they IGNORED me. Had to open a PayPal case in the end which was found in my favour. Really atrocious customer service, something that was so easy to sort, wasn't even looked at. EDIT Firstly With regard to the emails. I sent them to exactly the email address you mention. You have my email address if you want to contact me, I will gladly forward them. If you don't want to contact me then please specifically check your inbox at that address for emails 28/05 13:25 and 29/05 10:25, they will be there. As for the delivery photo, I did not see one. Furthermore, if it was delivered when I was out of the country when I specifically emailed and asked you not to deliver, and also explicitly asked for you not to leave in a safe place if the delivery had already been dispatched (this is in the email I am quite happy to forward you). I never received any delivery from your company as I was out of the country. It did not come into my possession therefore the risk lies with you if you choose to ignore my requests. You also mention I didn't create a return. How can I create a return for an item I didn't receive? seriously? As for allowing PayPal to refund me, that is not true, PayPal refunded me because Wandrd didn't respond. I also mentioned to PayPal that I was happy to forward a receipt from WEX for exactly the same product that I had ordered afterwards. So, for me to be accused of fraud, is very petulant of you. I can prove every claim I am making. Why don't you send me an email and I will gladly provide all the proof you need. You can then put an apology up for accusing me of fraud.

I have several bags/products from Wandrd and they are simply awesome, made by photgrapher for photographer and everyone else! I also needed to use the support as I needed to claim the warranty and I never experienced such a fast solution and great support. I can only highly recommend Wandrd!

I recently purchased the rouge 6L sling camera bag. This is the most versatile, over engineered bag I’ve ever felt. It is not only an incredible camera bag, but I was able to carry 3 lenses, lunch, a 26 oz water bottle, and sunscreen. When we rented bikes, the additional exterior clips allowed me to place the bag in a bike basket while secure, and allowing easy access to my camera. Zippers are perfect, and the material is nearly bombproof. Wandrd has a customer for life in me!