WANDRDReviews of wandrd.com

Bought a prvke for daily use and used it for about 2 weeks carrying a laptop and edc carries (barely filling the bag. After 2 weeks the Velcro started to rip off the roll top so I hit up support hoping they’d be helpful. They told me to fix it myself. Ever since I refuse to buy from this company. Worst quality bag and customer support I’ve ever experienced. Their warranty should cover their manufacturing defects no matter how small. Now I only buy from legit craftsman and designers such as nomatic, peak design, evergreen, and clever supply co to name a few of the best. Edit: it’s not one single stitch as wandrd has replied here suggesting to devalue my honest review of their quality and service. Don’t buy from them. Edit 2: still being gaslit by this company telling me what issues I am having with the bag I bought from them. It’s unreal. Here to leave an honest review yet they want to twist the plot. Buy nomatic, buy peak design, buy evergreen, buy clever supply, buy wotancraft!

I’ve been using WANDRD products since 2019 and over the years I’ve collected several of them — currently four backpacks and bags. I’ve always been a huge fan of the design, build quality, and how practical they are for travel and photography. They’ve been with me on many trips and have held up incredibly well. Recently I had an issue with the zipper on my PRVKE backpack that I originally purchased back in 2019 and have used extensively ever since. The waterproof coating around the zipper started deteriorating and it affected how smoothly it closed. I contacted WANDRD support and submitted a warranty claim. Honestly, I didn’t expect much since the bag has been used a lot over the years — but to my surprise the issue was fully covered under their lifetime warranty and they sent me a brand new replacement backpack. The whole process was incredibly fast and easy, and I’m genuinely grateful for how smoothly everything was handled. The products themselves are fantastic and clearly built to last, but it’s even better to know that the company truly stands behind them if something does happen. Five stars for both the products and the customer support. I’ll definitely continue using and recommending WANDRD gear.

Got the prvke 31l, Very well made bag. Great for weekend trips on the motorcycle or fitting in the gym gear + shopping. Customer support is 5* too!

Wandrd's lifetime warranty support is absolutely exceptional and I couldn't recommend them more highly. I thoroughly enjoyed my PRVKE backpack for seven years, until some external and internal seams came apart, and the bag was no longer usable. The support team provided me with a brand new replacement backpack. Fantastic!

First of all, if you buy a Wandrd product, you are asked for an opinion. With a system run by Okenda; if it's positive, it's published on the site; if it's negative, as in my case, it's simply ignored. This is not fair to potential customers and may in fact constitute an example of misleading advertising. This is the reason why only positive comments are found. Wandrd sells products that are now obsolete and no longer accepted by professional sellers with a system “mistery pack” in which he promises discounts of 50%, leaving the doubt to the potential buyer of which product he will then find a nice acquired package. Since Wandrd knows the overall quantitative composition of the packages and the buyer does not, the latter is severely disadvantaged and the promised discounts are not effective. In conclusion, you end up paying for an item much more than it is worth. Finally, if you want to return a wrong purchase, as required by EU legislation on web shopping, you must cover the return costs, which makes returning it impossible or inconvenient. ........ Your answer deserves some clarification. First of all, you had two reviews because one concerns the purchase of a Mystery pack and the other the review system adopted by Wandrd which publishes only the positive ones. Regarding reviews, there are many comments on when that say okenda only publishes positive reviews; for this reason, it is used by companies that fear negative ones. A company cannot legally publish only positive reviews and hide negative ones, as it is considered an unfair and deceptive business practice, prohibited by transparency and competition regulations; it is obliged to show a complete and authentic picture, The fact that you give a discount to those who give reviews is an additional aggravating factor. About the Mystery pack , you proposed a unrealistic and unaffordable only after the following communication that I send you on the matter: ""The Mystery Pack is intentionally sold at a significant discount" .... in the pack I recevied there is not a significant discount. Very easy to prove. The package does not correspond to your notice (included at the bottom) because it could never have a value of 136 euros. I remain of the opinion that your advertising notice is "misleading advertising." Only if it is demonstrable that at least 2/3 of the sales in this category are Rogue 6 and 9 L have different colors, could the opposite perhaps be argued. Otherwise it would be certified that this is a so-called lemon sale. I remind you that your own advertising claims that the new product Rouge V2 4 L is significantly better quality and has a price on your site of 129 euros, with a wide choice of colors. I remain of my opinion that Wandrd should proceed with a refund upon return. In any case the German justice system, which essentially overlaps with the corresponding European Union legislation, has declared that mystery boxes fall under the same right of return as any other online purchase. If you are looking for a specific ruling on this issue of the Italian and/or European justice system, this is certainly a useful opportunity to obtain it for the Wandrd Mystery pack". This is a matter of principle for me, certainly not the expenditure of EUR 78. This communication alone, in terms of time and professionalism employed, costs me much more. Perhaps it's time for you to prove the authenticity of the statement "as a customer, you're part of the WANDRD family" and the corporate reputation associated with it." I remain of my opinion that the review system published on the Wandrd website, the sale of Mystery packs and the payment required from customers for returns of purchased items are "unfair" to consumers. About your advice,

I bought the prvke 31l in 2019. The bag is superb, perfect fit as EDC but as well as weekend/long-weekend travel, good for small camera sets or big camera sets, i normally travel with dlsr + extra lense + drone. After extensive use i had a problem with a zipper and one of the straps. I just requested the execution of Life Time warranty ( 6 years after ) and they just sent me a new bag. Great product & a brand that executes on his word, this is unique, 100% recommend.

WANDRD is a great honest company who makes quality products. I have been a customer for almost a decade and I will continue to be one.

The quality of this brand is reflected not only in its products, but also in its outstanding customer service and support. It’s clear that they take the user experience very seriously, caring not just about how their products perform, but also about the guidance and assistance they provide throughout the entire process. In my case, the support I received was excellent, professional, responsive, and genuinely customer-focused. This level of commitment makes a real difference and builds a lot of trust in the brand. I am very satisfied with both the product and the overall experience, and I would definitely recommend this brand.