Marc W.
shipped partial order
One of the several cables I ordered was apparently shipped separately from the others. Either you or your delivery contractor attempted to deliver to the "bill to" address rather than the "ship to" address for the single cable. The shipper refused to correct the address until being directed by your office. I needed to call your office in order to get the address corrected. After the correction was made and you promised a delivery no later than Monday July 18, the shipper told me not to expect delivery before Tuesday July 19. My electrician cannot do the work after Monday July 18 and I may now need to source the cable elsewhere or cancel the electrician and the IT crews that were scheduled to work. Totally unhappy with the results, time it took for delivery, and resolution to a problem caused by your staff.
Reply from Warehouse CablesJul 18, 2016
Marc, Your order which was received late Friday, shipped Monday and delivered the next day. The one item shipped from our CA location shipped Tuesday by truck with a typical transit time of 5 business days. It was discovered that the ship-to address was incorrect (our error) and was corrected with the carrier. This did not effect the transit time in any way. We spoke with you on Friday and you informed us that a Monday delivery was critical. We called the freight carrier and requested a Monday delivery. At that time the package was in NJ and they could not guarantee delivery for Monday but would make every effort. We contacted the carrier again on Monday and was informed that delivery would be on Tuesday. It is my belief that this order was processed and shipped in a timely manner. The error on our end was easily corrected with no impact on delivery. The package shipped from CA delivers within the carriers 5 business day time frame. I'm truly sorry that you feel disappointed. I hope we will have future opportunity to change that 1 star to a 5 star. Sincerely, Peter Hail