Great
Based on 98 reviews
Warranty Valet®4.4Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Warranty Valet is a reputed service provider which provides the customers peace of mind about their purchases by streamlining the warranty process for them. Warranty Valet operates as a bridge between consumers and manufacturers with a team of committed experts, delivering a simple and straightforward warranty claim experience.
Warranty Valet® (warrantyvalet.com) has 98 customer reviews on Folks Told, with an average rating of 4.4 out of 5.
98 approved reviews, newest moderated first
Michelle W.
Representative was professional, prompt and courteous!
Reply from Warranty Valet®Feb 1, 2024
Hi Michelle, thank you so much for taking the time to share your experience with us! Providing excellent service is our top priority, and we're grateful for your positive feedback. If there's anything else we can assist you with, please don't hesitate to reach out.
Kathy
Even though I didn’t directly speak to the support specialist that was helping, I felt like it! She was very attentive and helped me along every step. Customer care and concern is top notch. Thanks Melissa Clifford, you are an asset to the company you work with.
Reply from Warranty Valet®Jan 19, 2024
Hi Kathy, thank you so much for taking the time to share your experience! I'm delighted to hear that you felt well-supported throughout the process. We truly appreciate your feedback, and if you ever need assistance in the future, please don't hesitate to reach out. We're here for you!
CAROL -.
I had two identical Delta faucets that were in need of repair. Both were dripping to where they could not be stopped. One was also leaking from the handle flooding the countertop and floor. WARRANTY VALET was very prompt, friendly and professional - I give them 5 Stars. The faucet company sent two replacement parts. It fixed one but the one handle was still leaking. They then sent the same exact part after I sent them a pic of what part looked like it was in need of repair. After I reported that, it took forever for it to be delivered. They would have got a 5 Star if they would have just overnighted it after they sent wrong part. Date I first reported issue, December 8, 2023. Date I received last part to fix my issue, January 9, 2024.
Reply from Warranty Valet®Jan 11, 2024
Hi Carol, We're pleased to hear that you consider our service deserving of a 5-star rating. However, we understand that the delay in receiving the correct replacement part impacted your overall satisfaction. Your feedback is valuable to us, and we will use it to improve our processes and ensure a more efficient resolution from the manufacturers in the future. If you have any further concerns or if there's anything else we can assist you with, please feel free to reach out to us directly. We value your business and are committed to delivering a better experience moving forward.
APRIL K.
Warranty Valet Support Melissa Clifford - (Claim Specialist). She is an awesome employee. She was at every level of help for me! Strong work!
Reply from Warranty Valet®Jan 11, 2024
Hi April, thank you so much for your kind words. We're delighted to hear that Melissa provided exceptional assistance at every level. Your support is invaluable, and we highly value your satisfaction as our customer.
Janelle H.
I would thoroughly recommend using Warranty Valet. Their assistance was second to none and I received a replacement watch within a week. Wonderful service.
Reply from Warranty Valet®Dec 29, 2023
Hi Janelle, thank you for sharing your positive experience with Warranty Valet! We're delighted to hear that our assistance met your expectations. If you ever need further assistance or have any questions, feel free to reach out. We appreciate your trust in Warranty Valet.
Derrick W.
Warranty Valet was super easy and Melissa was extremely diligent in making sure I was provided the proper service from Samsung, which was surprisingly a hassle.
Reply from Warranty Valet®Dec 20, 2023
Hi Derrick, thank you for your feedback! We're delighted to hear about your experience, and I appreciate your kind words about my assistance. If you ever have more inquiries or need further assistance, feel free to reach out. We're here to help!
Nick K.
My experience was up and down, finishing on an up note. Just having to make a warranty claim is unpleasant in the first place, and then when I realized that I couldn't make a warranty claim directly to Best Buy on this Insignia product, which is a Best Buy brand, that was a downer too. Then, while Warranty Valet agreed to submit it for me, they said they would submit it faster if I paid them a monthly fee, the size of which is based on the number of items I wanted covered. When I declined to do so, they said that then my warranty claim would be at the end of the line. I told them that if it takes too long, I will take that into account in ever buying an Insignia product again. In the end, though, only a few days passed until I heard from Best Buy that I should bring in the Insignia product (a malfunctioning shredder). And Best Buy agreed to replace the shredder. So in the end I'm satisfied with Warranty Valet. I would advise anyone, however to decline to pay for their service. It does not appear to be necessary.
Reply from Warranty Valet®Dec 20, 2023
Hi Nicholas, my apologies for the misunderstanding. Please understand that we are not affiliated with any brand, including Insignia. However, we provide assistance to our customers in claiming their manufacturer warranty hassle-free. Additionally, our subscription plans have been updated; kindly check our website for further information.
Margo
Melissa Clifford warranty customer agent was so professional and responsive on all her endeavors to help me reach a settlement on my claim . She went beyond to make sure I was taken care of and it was completed and resolved to the end for a least 2months. She is a real gem to your company and I truly appreciate her.
Reply from Warranty Valet®Dec 19, 2023
Hi Margo, thank you so much for your kind words! It was a pleasure assisting you with your warranty claim, and I'm delighted to hear that you're satisfied with the resolution. Providing excellent service and ensuring our customers are taken care of is always our top priority. If you ever have further questions or need assistance in the future, feel free to reach out. Your appreciation means a lot.
